Headline

Seasoned Guest/Client Relations & Admin Support Professional | Ex-Marriott |

About

Passionate about building meaningful connections and creating a positive, inclusive environment for individuals and teams to thrive. Previously I have led daily operations, foster client engagement, and help create a vibrant workplace culture. With a background in hotels & hospitality & luxury residential real estate, I thrive in dynamic spaces where collaboration, hospitality, and problem-solving intersect. Always excited to contribute to a community where innovation and connection meet.

Location

New Delhi

AI stack

gemini

metaai

ChatGPT

Work experience

Facility & Guest Relations at MAIA Estates, Jun 2025 - Present · 1 yr 6 mos, Bengaluru, Karnataka, India, 1. Managed office operations and administrative activities ensuring smooth daily business functions 2. Coordinated reception operations, visitor management, meeting schedules, emails, and calls 3. Handled documentation, reporting, correspondence, and office coordination tasks 4. Supervised facility maintenance, repairs, and workplace upkeep activities 5. Managed procurement, inventory, office supplies, and budget control 6. Processed purchase orders, invoices, and service requests efficiently 7. Managed work orders and coordinated timely issue resolution 8. Maintained records, compliance documents, contracts, and maintenance logs 9. Coordinated vendors and monitored service quality, SLAs, and performance standards 10. Prepared operational reports, expense tracking reports. 11. Supervised staff and vendors to ensure efficient operations and service delivery 12. Provided administrative and operational support across departments 13. Acted as key client contact for coordination, documentation, and follow-ups 14. Experienced in handling international guests and clients with strong hospitality support 15. Handling high-touch tasks such as booking private chefs, securing "ungettable" restaurant reservations, or arranging luxury car services. 16. Overseeing the secure custody of resident keys for housekeeping, dog walkers, or authorized contractors. Fast-tracking "hot" tickets—like a leak in a unit or a garage door malfunction—to the engineering team. Updating the digital resident directory and tracking amenity bookings (theatre rooms, dining halls). 17. Acting as a primary point of contact for residents for handling any queries/complains/feedback.

Hostess (Guest Relations Executive) at EDITION, Aug 2023 - Apr 2025 · 1 yr 9 mos, Abu Dhabi Emirate, United Arab Emirates, . Skillful handling of cash transactions, . Courteous and diplomatic when dealing with customer concerns . Communicates safety issues and customer concerns promptly to management. . Great telephone and counter skills for scheduling reservations. . To monitor table turnover. . Training the team (whenever required) & contributed in keeping & tracking the payroll up to date.

F&B service expert at Residence Inn by Marriott, Mar 2022 - Aug 2023 · 1 yr 6 mos, Dubai, United Arab Emirates

Room service order taker at Westin Hotels & Resorts, Mar 2021 - Jul 2021 · 5 mos, Kolkata, West Bengal, India

Industrial Training at Hyatt Regency, Jun 2019 - Nov 2019 · 6 mos, New Delhi, Delhi, India, 6 months Industrial training in all core departments, specialising in f&B. (Restaurants, banquet, bar & IRD)

Education

Advanced Diploma in International Hospitality Management, Hotel management, International Institute of Hotel Management (IIHM)

Bachelor’s in Tourism studies, Tourism, Indira Gandhi National Open University