---
title: "priyanka mishra - Senior Customer Service Executive in Gurugram | Tal"
description: "Meet priyanka mishra, Senior CRM Executive | CRM & Client Relations Specialist | Ex-Mission 100 | Ex-Evie Apparel based in Gurugram."
image: "https://tal.club/meet/priyanka-mishra/share-image"
---

# priyanka mishra on Tal

## Headline

Senior CRM Executive \| CRM & Client Relations Specialist \| Ex\-Mission 100 \| Ex\-Evie Apparel

## Location

Gurugram

## Work experience

Senior Customer Service Executive at ANNY, Oct 2025 \- Present · 8 mos, Gurugram, Haryana, India, Supervised and guided team members, assigning daily tasks and monitoring performance to maintain efficiency\. Developed proficiency in \[Software\] and used skills regularly to complete assignments\. Handled CRM tools and software such as Freshdesk and Elephant, ensuring smooth customer query resolution and tracking Consistently exceeded sales targets, contributing to overall business growth and revenue enhancement\. Trained and mentored new workers on policies and procedures\. Managed end\-to\-end customer experience across multiple platforms including social media and support systems\. Managed sales, retention, and CRM operations single\-handedly\.

Senior CRM Executive \| CRM & Client Relations Specialist at ANNY, Oct 2025 \- Present · 8 mos, Gurugram, Haryana, India

Admin officer, Mission 100 at mission 100, Apr 2024 \- Mar 2025 · 1 yr, Shahdara, Delhi, India, Handled team filing, data entry and recordkeeping\. Worked well with team members to complete tasks\. • Recommended changes in existing policies or procedures that would improve operational efficiency and effectiveness\. • Monitored external environment for changes that could affect organization's ability to achieve its goals • Updated and maintained databases with current information\. Interacted professional with guests, staff and general public\.

Owner at Evie apparel at Self\-Employed, Jan 2021 \- Mar 2023 · 2 yrs 3 mos, Gurugram, Haryana, India, Built and managed an independent women's fashion brand from scratch, handling end\-to\-end operations\. Sourced products from multiple vendors across different regions,ensuring quality and competitive pricing\. Grew the brand organically to 100K\+ followers on Instagram through consistent and engaging content\. Created, styled, and shot product content independently, drivingstrong organic reach and customer engagement\. Managed inventory planning, order processing, and delivery tracking efficiently\. Analyzed market trends and customer preferences to optimize product selection and pricing strategies\. Designed and implemented business plans to scale the brand and improve overall performance\. Built direct customer relationships, leading to repeat purchases and brand loyalty \.

## Education

Master of Business Administration, Retail Management, Narsee Monjee Institute of Management Studies \(NMIMS\) Navi Mumbai

Company secretary, Banking, Corporate, Finance, and Securities Law, The Institute of Company Secretaries of India

[View the original profile](https://tal.club/meet/priyanka-mishra)

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