priyanka mishra
Senior CRM Executive | CRM & Client Relations Specialist | Ex-Mission 100 | Ex-Evie Apparel
Gurugram
4+ years of work experience
Oct 20258 mosPresent
Gurugram, Haryana, India
Supervised and guided team members, assigning daily tasks and
monitoring performance to maintain efficiency.
Developed proficiency in [Software] and used skills regularly to
complete assignments.
Handled CRM tools and software such as Freshdesk and Elephant,
ensuring smooth customer query resolution and tracking
Consistently exceeded sales targets, contributing to overall business
growth and revenue enhancement.
Trained and mentored new workers on policies and procedures.
Managed end-to-end customer experience across multiple platforms
including social media and support systems.
Managed sales, retention, and CRM operations single-handedly.
Oct 20258 mosPresent
Gurugram, Haryana, India
Apr 20241 yrMar 2025
Shahdara, Delhi, India
Handled team filing, data entry and recordkeeping.
Worked well with team members to complete tasks.
• Recommended changes in existing policies or procedures that would
improve operational efficiency and effectiveness.
• Monitored external environment for changes that could affect
organization's ability to achieve its goals
• Updated and maintained databases with current information.
Interacted professional with guests, staff and general public.
Jan 20212 yrs 3 mosMar 2023
Gurugram, Haryana, India
Built and managed an independent women's fashion brand from scratch, handling end-to-end operations.
Sourced products from multiple vendors across different regions,ensuring quality and competitive pricing.
Grew the brand organically to 100K+ followers on Instagram through consistent and engaging content.
Created, styled, and shot product content independently, drivingstrong organic reach and customer engagement.
Managed inventory planning, order processing, and delivery tracking efficiently.
Analyzed market trends and customer preferences to optimize product selection and pricing strategies.
Designed and implemented business plans to scale the brand and improve overall performance.
Built direct customer relationships, leading to repeat purchases and brand loyalty .
Education
Master of Business Administration, Retail Management
Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
20212 yrs2023
Company secretary, Banking, Corporate, Finance, and Securities Law
The Institute of Company Secretaries of India
20173 yrs2020
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