PRIYANKA MAITY
RCO Sr Risk Control Specialist @ Amazon | Ex-HSBC | AML | KYC | Compliance | Risk & Governance | Fraud
India
9+ years of work experience
Mar 20224 yrs 9 mosPresent
Bengaluru, Karnataka, India
Manage end-to-end investigation controls within RCO, ensuring operational accuracy, risk adherence, and timely case resolution across multiple products(ACCS, Seller Wallet, Mturk).
Served as SME for the Gemba Continuous Improvement Program - assessed 80+ investigator-driven improvement
ideas and enabled 45+ successful implementations, enhancing efficiency and reducing redundant dependencies.
Conducted deep-dive analysis of quality defects received by the team. Led weekly calls to discuss observations and shared best practices to strengthen investigation handling.
Worked closely with internal peers to streamline investigation procedures, documented best practices, and align
processes with policy requirements.
Contributed to multiple team projects by assisting with data checks, deep dives, & timely completion of assigned tasks.
Mentored new analysts and contributed to capability-building initiatives focused on improving investigation accuracy, consistency, and workflow discipline.
Jun 20201 yr 10 mosMar 2022
India
Performed sanctions and name screening within the AML/KYC domain, applying the Assess–Analyze–Act (AAA)
approach to evaluate significant alerts on customers and related parties using multiple screening tools including WorldCheck, RDC and Lexis-Nexis.
Led a Keyword Rationalization Project for sanctions screening: streamlined crime/noise keywords from ~150 to 11
after analyst testing and SME/QA/Compliance approvals, resulting in a 23% reduction in false positives and
significant time savings for investigation teams.
Initiated and led cross-regional standardization of pre-investigation checks across APAC region, collaborated with
KYC management, SMEs and onshore teams to align workflows with global policy expectations. Delivered 1 FTE save and earned the Lean Competency System(LCS) Level B1 Certification from Cardiff University for successful
completion under the DMAIC framework.
Developed and maintained analytical dashboards for tracking case volumes, regional productivity, and false-positive trends to aid management reporting and resource allocation.
Represented the team in daily production calls, coordinating with regional leads and onshore partners to resolve
workflow issues and maintain screening accuracy.
Cross-trained across APAC & MENAT markets (Hong Kong, Philippines, Singapore, Australia, Thailand, Malaysia,
Egypt, UAE and served as single-point contact for regional production issues and escalations.
Jul 20173 yrsJun 2020
May 20161 moMay 2016
Bengaluru Area, India
Conducted a study on HSBC’s Corporate Social Responsibility (CSR) initiatives and presented key findings on program impact.
Gained exposure to Global View–Global Transfer, French Account Opening & Closure, and International Banking Center operations, observing account on-boarding across borders.
Prepared a detailed report on the application of Six Sigma tools within operational workflows, emphasizing process efficiency.
Acquired hands-on understanding of HSBC’s global operational structure, technology platforms, and risk processes.
Participated in interactive sessions with GSC Heads across China, Philippines, Sri-Lanka, and Poland, enhancing awareness of global banking practices
PRIYANKA’s AI Stack
Education
Master of Business Administration - MBA, Information Technology
Sikkim Manipal University - Distance Education
20173 yrs2020
BACHELOR'S OF BUSINESS MANAGEMENT, Business Administration and Management, General
Mount Carmel College, Palace Rd, Bengaluru
20143 yrs2017
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