Headline

Operations Data Analyst | MIS Reporting | Power BI & Excel Dashboards | KPI, SLA & Performance Analytics | Business Operations

About

I’m an Operations Analyst with 5+ years of experience in MIS reporting, performance analytics, SLA/TAT monitoring, and dashboard creation across US and Indian business environments. My work sits at the intersection of operations, reporting, and business analytics — where data is used to track performance, improve processes, and support decision-making. I specialize in: • Building KPI dashboards in Power BI & Advanced Excel • Creating structured MIS and automated reports • Tracking operational performance and SLA compliance • Identifying trends and inefficiencies in workflows • Supporting stakeholders with data-backed insights I’ve worked in operations support, recruitment operations, and business reporting roles where I improved reporting accuracy, increased process visibility, and helped teams move from manual tracking to structured analytics. Tools: Excel, Power BI, SQL, Google Sheets, Zendesk, Confluence, ATS platforms I’m currently open to roles in: Operations Analytics | MIS Reporting | Business Operations | Reporting Analyst

Location

Bokaro

Work experience

Client Satisfaction Associate at Meazure Learning, Jul 2025 - Present · 11 mos, Remote, Managed 50+ weekly tickets while maintaining 95%+ SLA compliance Generated operational reports tracking case trends and TAT Reduced repeat issues by 18% using trend analysis Documented 100+ workflows for process standardization Improved resolution turnaround time by 20%

HR Analyst at InfiCare Staffing, Feb 2023 - May 2025 · 2 yrs 4 mos, Remote, Built Power BI dashboards tracking operational KPIs Improved reporting efficiency by 30% Monitored SLA/TAT performance Delivered weekly & monthly performance reports Reduced reporting discrepancies by 25% through data validation

Recruitment Specialist at iPlace, Feb 2022 - Oct 2022 · 9 mos, Remote, Designed hiring funnel dashboards Improved submission-to-interview ratio by 15% Built productivity trackers Led reporting for client performance

Recruitment Operations Associate at Apptad, Feb 2021 - Jan 2022 · 1 yr, India, Managed pipeline data and performance reports Improved hiring cycle visibility by 25% Prepared stakeholder analytics and reports

Management Information System Analyst at Jat Technology, Aug 2019 - Dec 2020 · 1 yr 5 mos, Remote, Led MIS reporting for equipment lifecycle operations Built Excel dashboards for installation & service metrics Coordinated between field teams and management Maintained structured technical documentation

Education

Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General, Ranchi University, Ranchi