Priyanka Goyal profile photo 1 on Tal

Priyanka Goyal

Looking for a better opportunity

Greater Delhi Area

5+ years of work experience

Tech Mahindra
Jan 20223 yrs 4 mosApr 2025

Noida

• Manage high volume inbound communications from US clients, • ensuring timely updates and efficient ticket creation, significantly conduct live troubleshooting for critical telecommunications circuits. • Understand the issue: Ask open-ended questions. • Diagnose: Check connections, power cycle devices, run speed tests. • Resolve or escalate: Walk the customer through solutions or escalated if needed.
Dell International Services India Pvt. Ltd.
Dec 20205 mosApr 2021

Gurugram, Haryana, India

•Provide technical support for customers using Dell products, including laptops, desktops, and servers. •Diagnose and troubleshoot hardware and software issues related to Dell’s suite of products. •Assist with system installations, configurations, and updates remotely, ensuring seamless customer experience. •Utilize various tools (e.g., Remote Desktop, ServiceNow, etc.) to resolve tickets efficiently and provide live support to customers. •Manage and track customer issues through CRM systems, ensuring timely resolutions and follow-up.
Concentrix
Sep 20181 yr 7 mosMar 2020

Gurugram, Haryana, India

•Customer-focused and detail-oriented Customer Service Associate with 1.6 years of experience handling AT&T billing inquiries through chat. Adept at troubleshooting billing issues, explaining account details, and providing exceptional support in a fast-paced, online environment. Proficient in billing systems, customer engagement, and problem-solving with a commitment to ensuring customer satisfaction contributing to sales goals across multiple AT&T products. •Efficiently handle a high volume call load for the AT&T process, ensuring thorough customer engagement. •Provide comprehensive training and support for incoming staff, facilitating their onboarding process and improving team performance.
Colence International Pvt. Ltd.
Sep 20166 mosFeb 2017

Paschim Vihar,Delhi

• Performed daily system checks. Data Entry, Data Auditing, creating data reports and and monitoring all data for accuracy. • Liaise with the clients to respond to any request for enhancement and new requirements. • Analyzed raw data, drew conclusions and developed recommendations. • Assisted in performing statistical data analysis, making inference and presenting results. • Independently studied the business requirements of the client. • Created Dashboard reports in TradeGecko software and presented to manager to understand KPIs and to manage inventory.

Education

Bachelor’s Degree, Biotechnology

Motilal National Institute Of Technology Allahabad

20124 yrs2016

High School, Science and Technology

K.V.NO.1 AFA Dundigal, Hyd

20092 yrs2011

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Headline

Looking for a better opportunity

About

Result oriented, enthusiastic professional with the proven research, comprehension and analytical skills. Keen learner and astute performer, actively looking for analyst role in a reputed organisation wherein I can utilise my abilities and skills to aid company's growth while experiencing stimulating and challenging career. As Business Development Analyst at Colence I have played role in multiple domains such as market research, product technical research and sales operation exhibiting ability to juggle multiple priorities, recommend actions and conquer challenges. My Experitise include: MS Excel, R Programming, SQL and Research and Analysis

Location

Greater Delhi Area

Work experience

Sr. Technical Support at Tech Mahindra, Jan 2022 - Apr 2025 · 3 yrs 4 mos, Noida, • Manage high volume inbound communications from US clients, • ensuring timely updates and efficient ticket creation, significantly conduct live troubleshooting for critical telecommunications circuits. • Understand the issue: Ask open-ended questions. • Diagnose: Check connections, power cycle devices, run speed tests. • Resolve or escalate: Walk the customer through solutions or escalated if needed.

Technical support at Dell International Services India Pvt. Ltd., Dec 2020 - Apr 2021 · 5 mos, Gurugram, Haryana, India, •Provide technical support for customers using Dell products, including laptops, desktops, and servers. •Diagnose and troubleshoot hardware and software issues related to Dell’s suite of products. •Assist with system installations, configurations, and updates remotely, ensuring seamless customer experience. •Utilize various tools (e.g., Remote Desktop, ServiceNow, etc.) to resolve tickets efficiently and provide live support to customers. •Manage and track customer issues through CRM systems, ensuring timely resolutions and follow-up.

Sr. Customer Service Associate at Concentrix, Sep 2018 - Mar 2020 · 1 yr 7 mos, Gurugram, Haryana, India, •Customer-focused and detail-oriented Customer Service Associate with 1.6 years of experience handling AT&T billing inquiries through chat. Adept at troubleshooting billing issues, explaining account details, and providing exceptional support in a fast-paced, online environment. Proficient in billing systems, customer engagement, and problem-solving with a commitment to ensuring customer satisfaction contributing to sales goals across multiple AT&T products. •Efficiently handle a high volume call load for the AT&T process, ensuring thorough customer engagement. •Provide comprehensive training and support for incoming staff, facilitating their onboarding process and improving team performance.

Business Development Analyst at Colence International Pvt. Ltd., Sep 2016 - Feb 2017 · 6 mos, Paschim Vihar,Delhi, • Performed daily system checks. Data Entry, Data Auditing, creating data reports and and monitoring all data for accuracy. • Liaise with the clients to respond to any request for enhancement and new requirements. • Analyzed raw data, drew conclusions and developed recommendations. • Assisted in performing statistical data analysis, making inference and presenting results. • Independently studied the business requirements of the client. • Created Dashboard reports in TradeGecko software and presented to manager to understand KPIs and to manage inventory.

Education

Bachelor’s Degree, Biotechnology, Motilal National Institute Of Technology Allahabad

High School, Science and Technology, K.V.NO.1 AFA Dundigal, Hyd

Priyanka Goyal - Sr. Technical Support in Greater Delhi Area | Tal