Priyanka Chouhan profile photo 1 on Tal

Priyanka Chouhan

helping customers

Greater Indore Area

1+ year of work experience

- NowPresent

TP
20215 yrs 6 mosPresent

Handled customer escalations and complex queries across voice and non-voice channels in a fast-paced BPO environment. Achieved Employee of the Month recognition for exceptional CSAT scores and customer satisfaction metrics. Conducted follow-ups with customers to ensure issues were fully resolved and satisfaction was maintained. Trained and mentored new team members on call handling procedures and company policies.
Q Connect
Jan 20231 yr 8 mosAug 2024

Managed high-volume inbound and outbound customer calls, ensuring first-call resolution for queries and complaints. Maintained accurate customer records and updated CRM systems with call logs and issue details. Collaborated with team leads to implement process improvements that reduced average handling time. Consistently met and exceeded daily KPIs including CSAT scores, call quality, and resolution rate. Provided product/service information and guided customers through troubleshooting steps effectively.

Education

Davv

Bachelor of Commerce

Davv

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Priyanka Chouhan on Tal

Headline

helping customers

Location

Greater Indore Area

Work experience

Tellicaling at H&c fashion

Customer Care Representative at TP, 2021 - Present · 5 yrs 6 mos, Handled customer escalations and complex queries across voice and non-voice channels in a fast-paced BPO environment. Achieved Employee of the Month recognition for exceptional CSAT scores and customer satisfaction metrics. Conducted follow-ups with customers to ensure issues were fully resolved and satisfaction was maintained. Trained and mentored new team members on call handling procedures and company policies.

Customer Care Representative at Q Connect, Jan 2023 - Aug 2024 · 1 yr 8 mos, Managed high-volume inbound and outbound customer calls, ensuring first-call resolution for queries and complaints. Maintained accurate customer records and updated CRM systems with call logs and issue details. Collaborated with team leads to implement process improvements that reduced average handling time. Consistently met and exceeded daily KPIs including CSAT scores, call quality, and resolution rate. Provided product/service information and guided customers through troubleshooting steps effectively.

Education

Bachelor of Commerce, Davv

Priyanka Chouhan - Tellicaling in Greater Indore Area | Tal