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Priyanka Barik

Technical Support Engineer | Production Support | SQL | Linux | Incident Management | Java | Python

Bhubaneswar

1+ year of work experience

HCLTech
Apr 20251 yr 3 mosPresent

• Monitored enterprise applications and maintained system stability in production environments • Resolved production incidents using SQL queries and troubleshooting techniques • Performed Root Cause Analysis (RCA) for recurring issues • Worked with cross-functional teams for issue resolution and SLA compliance • Monitored backend workflows and application performance • Supported banking application workflows and transaction-related processes

Education

Biju Patnaik University of Technology, Odisha

Master of Computer Applications - MCA

Biju Patnaik University of Technology, Odisha

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Headline

Technical Support Engineer | Production Support | SQL | Linux | Incident Management | Java | Python

About

Results-driven Technical Support Engineer with experience in production support, SQL query handling, incident management, troubleshooting, and root cause analysis (RCA). Skilled in monitoring enterprise applications, resolving production issues within SLA timelines, and supporting backend workflows. Proficient in SQL, MySQL, Java, Python, Linux, SDLC, and debugging. Passionate about learning new technologies and delivering efficient support solutions.

Location

Bhubaneswar

Work experience

Technical Support Engineer at HCLTech, Apr 2025 - Present · 1 yr 3 mos, • Monitored enterprise applications and maintained system stability in production environments • Resolved production incidents using SQL queries and troubleshooting techniques • Performed Root Cause Analysis (RCA) for recurring issues • Worked with cross-functional teams for issue resolution and SLA compliance • Monitored backend workflows and application performance • Supported banking application workflows and transaction-related processes

Education

Master of Computer Applications - MCA, Biju Patnaik University of Technology, Odisha

Priyanka Barik - Technical Support Engineer in Bhubaneswar | Tal