Headline

HR COORDINATOR UKG

Location

Bengaluru

Work experience

Quality Analyst at Wipro BPS

Human Resources Coordinator at UKG, Nov 2023 - Present · 2 yrs 8 mos, Act as a primary point of contact for client handling and employee support, addressing HR-related inquiries with accuracy and professionalism. Assist employees with US payroll processes, including payroll cycles, pay discrepancies, deductions, tax-related questions, and payroll corrections. Provide end-to-end support for US benefits administration, including enrollments, life events, eligibility, and benefits-related employee queries. Manage employee cases through HR ticketing systems while ensuring strict SLA compliance and timely resolution. Collaborate with internal payroll, benefits, and HR operations teams to resolve complex cases and escalations. Maintain accurate employee data and documentation in HR systems, ensuring confidentiality and compliance. Support continuous improvement initiatives by identifying process gaps and recommending operational enhancements.

Technical Consultant at Wipro BPS, Dec 2013 - Jun 2017 · 3 yrs 7 mos, Managed client escalation calls and employee reimbursement queries using helpline tools, consistently meeting 24-hour SLA requirements. Ensured quality standards by monitoring processes, preparing QA reports, and providing constructive feedback. Developed and maintained Quality Assurance documentation, test scripts, and process guidelines. Conducted audits, identified defects, and supported corrective and preventive action plans. Delivered training and mentoring sessions to improve team performance and customer satisfaction. Contributed to achieving high CSAT scores through customer-focused service delivery.

Education

ISC (12th), Aps Academy

ICSE (10th), Aps Academy