Headline

Software Engineer - Ltimindtree

About

Application/Technical Support Engineer of L2 production support experience across ITIL processes, incident management, log analysis, SQL troubleshooting, Linux/Unix diagnostics, AWS monitoring, and workflow debugging. Proficient in application monitoring, stakeholder co-ordination, RCA, daily health checks, SSO/LDAP workflows, and deployment support. Proven ability to reduce escalations, enhance system up time, and support complex enterprise applications.

Location

Mumbai

Work experience

Senior Software Engineer at LTIMindtree, Oct 2024 - Present · 1 yr 9 mos

Software Engineer at LTIMindtree, Jan 2022 - Present · 4 yrs 6 mos, Navi Mumbai, Maharashtra, India

Senior Software Engineer at LTI Mindtree, Oct 2021 - Present · 4 yrs 9 mos, Acted as the primary point of contact between clients and the application support team, ensuring clear communication and timely issue resolution. Monitored scheduled jobs, production workflows, system availability, and latency to maintain overall application health and SLA compliance. Created and managed Incidents, Service Requests, and Problem Tickets in accordance with ITIL standards and assigned them to appropriate resolver groups. Prepared detailed application incident and problem reports for management and audit review. Performed initial investigation and resolution across multiple application and platform layers within defined scope. Developed strong functional and technical understanding of application architecture, platform components, and dependencies. Analyzed and diagnosed issues, conducted functional/technical investigations, and provided effective workarounds or permanent fixes. Escalated complex issues to L3 teams with complete analysis, logs, and findings to accelerate resolution. Conducted incident triage, issue resolution, and Root Cause Analysis (RCA) for recurring or critical problems. Led the team and participated in Major Incident handling, including bridge calls to restore services quickly. Performed issue identification, classification, prioritization, and remediation to prevent operational impact. Produced and presented defect/problem trend reports to stakeholders for continuous improvement. Developed tools, scripts, or processes to accelerate triage, automate monitoring, and improve failure detection. Analyzed service performance data and implemented corrective adjustments to prevent recurrence and mitigate risks. Created, updated, and maintained the technical knowledge base, SOPs, and troubleshooting documentation. Led documentation efforts for end-to-end application support processes, ensuring clarity and standardization.

Associate trainne at LTI - Larsen & Toubro Infotech, Oct 2021 - Jan 2022 · 4 mos

Education

Master of Computer Applications, Computer Science, Manipal University Jaipur

Bachelor of Science - BS, Computer Science, University of Mumbai