Headline

Client Success Manager | Growth & Performance Marketing | B2B & B2C Growth | SaaS & D2C Operations | Customer Lifecycle & Revenue Expansion

About

I’m a Client Success and Growth professional with 3.5+ years of experience across SaaS and D2C ecosystems, working at the intersection of customer experience, performance marketing, and product operations. I have managed end-to-end customer lifecycles—from onboarding and activation to retention and revenue growth—while ensuring strong client relationships and business outcomes. In my previous role, I owned growth and performance for multiple client accounts, scaling revenue from ₹0 to ₹20Cr+ by combining data-driven marketing strategies with customer-centric execution. My core strengths include: • Client onboarding and lifecycle management • Customer retention and CSAT improvement • Performance marketing • Funnel optimization and conversion rate improvement • Cross-functional collaboration with product, tech, and operations teams • Data analysis and KPI tracking (CAC, ROAS, CVR, retention) • Leadership I enjoy solving problems that sit between customer experience and business growth, and I’m particularly interested in roles across Client Success, Growth, and Product Operations where I can drive both customer value and revenue impact

Location

Bengaluru

AI stack

n8n

notion

openai

perplexity

Work experience

Manager – Growth, Client Success & Product Operations at Valueleaf Services (India) Pvt. Ltd., Apr 2023 - Jan 2026 · 2 yrs 10 mos, Bengaluru, Owned end-to-end growth and revenue performance for multiple client accounts. Scaled revenue from ₹0 to ₹20Cr+ through performance marketing and funnel optimization. Acted as primary point of contact for clients, ensuring retention and satisfaction. Analyzed customer journeys to reduce drop-offs and improve conversion rates (CVR). Collaborated with product and tech teams to improve performance and user experience. Optimized key KPIs including CAC, ROAS, CVR, and customer retention. Led cross-functional execution across marketing, product, and operations. Identified growth opportunities and implemented strategies to improve acquisition and engagement. Led and mentored a team of 6, driving performance, ensuring execution quality, and improving operational efficiency.

Digital statergist at Valueleaf Services (India) Pvt. Ltd., Sep 2022 - Apr 2023 · 8 mos, Karnataka, India, Executed end-to-end influencer campaigns from outreach to reporting. Identified and onboarded influencers based on engagement, reach, and brand alignment. Managed campaign budgets, negotiations, and execution. Tracked campaign performance including engagement, ROI, and conversions. Supported paid amplification and creator-led growth strategies.

Business Development Intern at Vibgyor Advisory Pvt Ltd, Jun 2021 - Aug 2021 · 3 mos, Mumbai, Conducted lead generation and client outreach Delivered product presentations and supported sales initiatives

Education

Bachelor of Business Administration, Marketing & Finance, IMS Unison University