Headline

Product Manager, AI, Tech, Enterprise SaaS, B2B, B2C | Happiest Minds | xCarTrade Tech | xTCS | IIM Rohtak

About

As a Product Manager with 5 years of experience in the B2B enterprise applications space, I specialize in driving digital transformation and optimizing global operations through data-driven product strategies. My expertise spans multiple domains, where I have successfully led cross-functional teams to design and deliver high-impact solutions that enhance efficiency and user engagement. Key Achievements: - Spearheaded the development of a reporting product for a global operations team, increasing process efficiency by 30% through automation and gamification based solutions. - Managed end-to-end product lifecycle, from backlog prioritization to feature release, resulting in a 20% improvement in optimum feature . - Optimized stakeholder management strategies, reducing decision-making turnaround time by 25% through structured roadmaps and data-driven insights. - Led the integration of compliance and administrative service capabilities into a PaaS platform, positioning it as a Global Business Service solution. With a strong foundation in Agile methodologies, SDLC, JTBD work philosophy, and design thinking, I excel in translating business challenges into scalable, intuitive solutions. My skills include JIRA, UX wireframing, user journey mapping, A/B testing, and feature analytics, ensuring that every product decision aligns with business goals and user needs. I am passionate about leveraging technology to create value-driven products and aspire to become a product leader who drives innovation at scale. Let's connect to explore opportunities for collaboration and growth in the evolving digital landscape.

Location

Bengaluru

AI stack

claude code

claude

gemini

openai

Figma Make

Work experience

Product Manager (Customer Success) at Ascendion, Dec 2025 - Mar 2026 · 4 mos, Bengaluru, Ava+ OneView (DevSecOps Orchestration & Analytics Platform) - Own platform adoption and value realization for enterprise customers by translating DevSecOps, SDLC, and service-operations workflows into measurable insights through the Ava+ OneView platform, ensuring outcomes align with business and engineering leadership goals. - Lead multi-wave onboarding programs across large enterprise portfolios, defining scope, KPIs, and success metrics while orchestrating integrations across Jira, GitHub, Azure DevOps, SonarQube, and TestRail to deliver standardized yet scalable analytics. - Act as the product bridge between customers and platform engineering, shaping roadmap inputs, prioritizing enhancements, and balancing out-of-box capabilities with customer-specific customizations to maximize adoption and long-term platform stickiness. - Drive customer success through enablement, governance, and insight-led engagement, including executive dashboards, recurring insights distribution, adoption programs, and continuous improvement loops that improve delivery predictability, quality, and operational efficiency. - Partner with senior stakeholders to elevate DevSecOps maturity, using data-driven narratives and platform insights to influence decision-making, optimize engineering throughput, and demonstrate tangible ROI from platform investments.

Sr. Business Analyst (Product Manager) at Happiest Minds Technologies, Feb 2023 - Jan 2026 · 3 yrs, Bengaluru, Karnataka, India, Building and scaling up multiple, global professional services platforms for that automates process and services for global entity management, accounting & tax, HR & payroll for corporate users and end users. Received 2 “Insta” awards for on-point solutioning & positive stakeholder management. ● Enhanced product value by ensuring teamwork in 2 PMs, 1 PO, 5 CSMs & development team of 40 ● Initiated 20+ new features & improvements, 4 Epics for 2 web applications over backlog grooming & prioritization ● Analyzed & designed feature requirements and creation of BRDs, PRDs, user persona & user journey mapping ● Implemented the Minimum Lovable Product (MLP) & Jobs To Be Done (JTBD) frameworks, leading to a streamlined product lifecycle that reduced iteration cycles by 50% during the development process ● Designed & delivered the 1st GenAI chatbot solution on the ecosystem, adding to client capabilities & revenues

Product Manager at CarTrade Tech Ltd., Apr 2022 - Nov 2022 · 8 mos, Remote, ● Engineered B2B prototypes and MVP followed by design, maintaining QA throughout the 0-1 & 1-n phases ● Optimized product utility by facilitating interaction between 2 POs, 25 users & implementation team of size 25 ● Recognized 35+ features and categorized them under 5+ epics, and captured all under the backlog ● Embraced the Agile approach in project sprints by hosting daily scrum, weekly sprint plan meets and calls for refinement ● Worked directly with the CPO and Head of Products for product strategization and planning insights.

Product Owner at Tata Consultancy Services, May 2021 - Jan 2022 · 9 mos, Gandhinagar, Gujarat, India, Completed certifications in IIBA - Business Process Modelling and PMI Professional in Business Analysis (PMI-PBA) ● Maximized product potential by continuous collaboration between 4 product owners and delivery team of 30 ● Identified 500+ product features under 10+ epics with the help of 6+ design thinking methodologies ● Created prototypes in Agile project sprints to arrive at MVP, by running daily scrum calls for backlog prioritization ● Secured verification and validation of functional requirements to enhance quality of final product deliverables

System Engineer at Tata Consultancy Services, Jun 2016 - Jul 2019 · 3 yrs 2 mos, Gandhinagar, Gujarat, India, Received 2 “On the Spot” awards for providing efficient & breakthrough solutions in project deliverables. ● Operated as Database Module Lead for 4 web application development & support projects of taxation domain clients ● Ensured defect-free deliverables for projects through processes of Six Sigma, Waterfall model & Agile methodologies ● Delivered automated 150+ reports and performance tuned MIS stats through alerts; improved report loading by ~85% ● Headed the design and build team of 5 to develop the group’s first analytics and reporting framework, responsible for boosting project revenues by 50%.

Education

Master of Business Administration - MBA, Management Information Systems, General, Indian Institute of Management Rohtak

Bachelor of Technology - BTech, Computer Engineering, Nirma University