Headline

Technical Onboarding & Implementation Specialist | SaaS, VR/AR Platforms | Customer Success, Integrations, Product Support

About

I am a Technical Onboarding and Implementation Specialist with hands-on experience supporting SaaS and VR-based products for global customers across education and enterprise segments. I specialize in customer onboarding, device provisioning, integrations, troubleshooting, and post-implementation support—acting as the technical bridge between customers, product, and engineering teams. In my current and previous roles, I have owned end-to-end onboarding workflows, resolved complex technical issues, supported remote deployments, and ensured customers achieve value quickly and confidently. I am highly comfortable in customer-facing environments and thrive in fast-paced, scaling startups. Core strengths: • SaaS onboarding & implementation • Customer-facing technical support • VR/AR device provisioning & MDMs • Cross-functional collaboration (CS, Product, Engineering) • Remote support for US & global customers I am currently open to roles such as Customer Success Manager, Technical Implementation Manager, Onboarding Specialist, Product Support Engineer, or GTM-aligned customer roles, including remote opportunities.

Location

Bengaluru

AI stack

claude

codex

gemini

github copilot

meta

ChatGPT

Work experience

Product Support Specialist - Contract at ManageXR, Mar 2026 - Aug 2026 · 6 mos, Remote

Technical Implimentation and Onboarding Specialist at Inspirit, Mar 2025 - Mar 2026 · 1 yr 1 mo, United States, • Managed comprehensive technical onboarding for VR customers, ensuring seamless device provisioning and account setup. • Served as the primary technical liaison for clients in the US and India, facilitating smooth implementation and adoption. • Collaborated with engineering and product teams to diagnose and resolve complex issues, enhancing customer satisfaction.

Product Support Specialist at Quintype Technologies, Feb 2024 - Apr 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Provided advanced technical support for SaaS platforms, diagnosing complex hardware and software issues. • Reproduced bugs and gathered logs, ensuring clear documentation for engineering teams to facilitate issue resolution. • Supported customers across various time zones, maintaining high satisfaction levels while addressing time-sensitive cases. • Contributed to the development of knowledge base articles and internal troubleshooting guides to enhance team efficiency.

CME at Smart Working, Jun 2023 - Feb 2024 · 9 mos, Bengaluru, Karnataka, India

Operations Coordinator at Acko, Feb 2022 - Jun 2023 · 1 yr 5 mos, Bengaluru, Karnataka, India

Education

mechanical engineering, Mechanical Engineering, JAIN INSTITUTE OF TECHNOLOGY, DAVANAGERE

Bachelor's degree, Mechanical Engineering, JAIN INSTITUTE OF TECHNOLOGY, DAVANAGERE