Priya Sharma

4+ years of work experience

- NowPresent

Jun 20242 yrs 1 moPresent

Developed strategies for collecting on delinquent accounts while maintaining customer relations.• Identified potential problem accounts and developed plans of action to prevent delinquency.• Reviewed customer payment arrangements for appropriateness based on account history.• Increased overall customer satisfaction rates by providing timely responses to inquiries regarding outstanding balances or billing issues.• Implemented a proactive approach to credit monitoring, minimizing risk exposure for the company.• Negotiated payment plans with customers, resulting in increased revenue recovery.• Maintained accurate records of all cash transactions to ensure proper accounting and reporting.• Negotiated with account holders to devise repayment plans and minimize collections receivables.• Maintained high volume of calls and met demands of busy and productive group.

Mar 20233 yrs 4 mosPresent

Noida, Uttar Pradesh, India

Mar 20231 yr 4 mosJun 2024

Strengthened team efficiency, reducing errors.• Coordinate efforts to collect debts with sales and accounting.• Keep track of assigned accounts to identify outstanding debts, and plan a course of action to recover outstanding payments.

Jun 20229 mosFeb 2023

Boosted service quality as an organized professional.• An organized, results-oriented customer service Professional with an excellent track record of significant increasing service quality, sales and customer base.• Implemented strategies for upselling existing customers on additional services or products.• Identified opportunities for upselling products based on customer interests orcustomer• Provided excellent customer service to resolve customer complaints in a timely manner.