Headline

Cybersecurity | Technical Support Engineer | Skilled in Java Full Stack Developement and Mern stack

Location

Tumakuru

AI stack

claude code

claude

codex

meta

openai

ChatGPT

Work experience

Cybersecurity Technical Support Engineer at Appknox, Sep 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India, Technical Cybersecurity Support Engineer | Appknox - Delivered global technical support via email, chat, and VoIP for enterprise customers across multiple time zones, including US business hours, ensuring timely issue resolution and high customer satisfaction. - Diagnosed and resolved complex technical issues across DAST, SAST, API Security, and mobile application security solutions. - Troubleshot CI/CD pipeline integrations, SDK implementations, APIs, and mobile build environments using Gradle and Xcode. - Performed in-depth log analysis using Bash, CLI, and grep to identify root causes and accelerate incident resolution. - Investigated HTTP traffic, proxy configurations, and network-related issues using tools such as Burp Suite. - Created and maintained internal knowledge base articles to improve support efficiency and reduce recurring issues. - Advised customers on secure implementation best practices based on OWASP guidelines and CVSS standards. - Collaborated closely with Engineering and Product teams to provide customer insights, drive product improvements, and enhance the overall user experience. - Leveraged PostHog session recordings and analytics to reproduce customer issues, streamline debugging, and reduce resolution times. - Analyzed application, API, and server logs to troubleshoot incidents, detect anomalies, and ensure platform reliability.

Technical Support Engineer at Vymo, Dec 2023 - Sep 2025 · 1 yr 10 mos, Bengaluru, Karnataka, India, Vymo - SaaS Sales Engagement Platform for Financial Institutions - Bengaluru, India Technical Support Engineer

Education

Bachelor of Engineering - BE, Computer Science, Sridevi Institute Of Engineering And Technology