Headline

Senior Customer Service Representative & On-Floor Supervisor | Leadership & Project Management Expert | Customer Satisfaction & Retention Specialist | Skilled in Training & Team Development | Aspiring Project Manager

About

As a dedicated and results-driven professional with a solid background in program management and customer relationship management, I bring a wealth of experience in leading teams, managing SLAs and KPIs, and fostering client satisfaction. With a Master's in Business Administration and a Bachelor's in Hospitality and Hotel Management, I combine my educational background with hands-on experience at Wipro LTD, where I excelled in various roles. I am passionate about driving process improvements, ensuring quality assurance, and achieving business development goals. My long-term aspiration is to become a Chief Project Officer, leveraging my skills in project management, team building, and problem-solving to make a significant impact.

Location

Gurugram

Work experience

Senior Customer Service Representative (R2) at Airbnb, Sep 2024 - Present · 1 yr 10 mos, Gurugram, Haryana, India, 🌟 R2 Ambassador at Airbnb | Passionate about Community Engagement and Customer Experience 🌟 As an R2 Ambassador at Airbnb, I proudly represent our commitment to building vibrant and inclusive communities. My role centers around fostering positive relationships between hosts and guests, ensuring memorable experiences that embody the spirit of belonging. Key Responsibilities: Advocate for the Airbnb community by addressing concerns and providing valuable feedback to improve our platform. Facilitate engaging events and workshops that promote host collaboration and enhance guest experiences. Act as a liaison between Airbnb and local communities, promoting responsible hosting and sustainable tourism practices. Share insights and best practices with fellow hosts, empowering them to elevate their hosting journeys. Driven by a passion for travel and cultural exchange, I believe that unique experiences often lead to meaningful connections. I am dedicated to supporting our hosts and guests, ensuring they find not just a place to stay, but a true sense of home. Let's connect to share insights on community-building, customer engagement, and the transformative power of travel!

Senior Customer Service Representative at Wipro Limited, Apr 2023 - Apr 2024 · 1 yr 1 mo, Gurugram, Haryana, India, Handling HRFS based domain for global client. Core responsibility: Interacting with customers over calls, chats and emails. Mentoring new hires Conducting huddles Collection of data Weekly audits

Customer Service Specialist at Wipro Limited, Dec 2021 - Apr 2023 · 1 yr 5 mos

Bussiness development associate at PlanetSpark, Sep 2021 - Dec 2021 · 4 mos, Gurugram, Haryana, India

Trainee at sheraton grand bangalore whitefield, Dec 2019 - Mar 2020 · 4 mos, Bengaluru, Karnataka, India

Trainee at Sheraton Grand Bangalore Hotel at Brigade Gateway, Dec 2019 - Mar 2020 · 4 mos, Bengaluru, Karnataka, India

Education

Master of Business Administration - MBA, Project Management, Manipal institute of technology

nchmct, hotel managment, ihm gwalior