Headline

Lead Scrum Master (RTE) | Ex -FIFA | Agile Coach | Driving Scaled Agile Delivery | Product Ways of Working (PWoW) | FinTech & Payments | SAFe | CSM | CSPO

About

Experienced IT professional with approx 10 years in the software industry, including 5+ years dedicated to Agile leadership role as a Scrum Master. I have a strong background in mobile and web application testing, API validation, and Agile methodologies, with a focus on driving high-quality software delivery. Certified Scrum Master (CSM) and Certified Scrum Product Owner (CSPO). As a Scrum Master, I specialize in guiding cross-functional teams through Agile transformations, promoting collaboration, and removing impediments to ensure successful project outcomes. I am skilled in educating and coaching teams on Agile values and principles, facilitating Scrum ceremonies, and driving iterative progress to achieve project success. Helping teams overcome challenges, enhancing productivity, and delivering value to customers. My expertise extends to retail and e-commerce projects, where I work closely with stakeholders to prioritize business needs and deliver value incrementally. I am always eager to collaborate and contribute to the growth and success of dynamic organizations.

Location

Pune Division

AI stack

claude code

gemini

meta

metaai

openai

perplexity

Work experience

Lead Scrum Master at Global Payments Inc., Dec 2025 - Present · 8 mos, Pune District, Maharashtra, India, Working as Lead Scrum Master in the FinTech and payments domain at Global Payments.Driving Agile excellence in product-based organizations. I work within a Product Ways of Working (PWoW) model and focusing on building strong product-centric teams that continuously deliver value, improve flow, and align technology outcomes with business goals. At scale, I enable Agile delivery by - -Leading and coaching multiple Scrum Pods -Establishing and governing Agile ceremonies across team and ART levels -Driving alignment between Product, Engineering, QA, Architecture, and Business -Supporting SAFe execution through SoS, cross-team syncs, and PI-level readiness. I bring strong domain experience across FinTech & Payments, Retail, E-commerce, and Hospitality, with a deep understanding of how product platforms evolve, scale, and remain resilient in high-compliance environments. > Certifications: Certified Scrum Master (CSM) | Certified Scrum Product Owner (CSPO) > Focus Areas: Product Ways of Working | Agile Coaching | SAFe | Scaled Delivery | Team Enablement

Release Engineer at Global Payments Inc., Dec 2025 - Present · 8 mos, Driving end-to-end delivery within a SAFe enviornment for cross-functional teams and managining more than four POD’s, including 1 as a KTLO/BAU. Facilitating quarterly planning (PI Planning) with cross functional teams across multiple segments to align priorities and delivery commitment and making sure to have pre planning checklist ready and updated ahead of the PI planning. Conducting monthly ART sync ups across the Core Services and Boarding ares to track cross-team dependencies and progress. Working on PWOW artifacts and OKR prioritisation and dependency mapping which includes business value and tech complexity. Having all the Scrum ceremonies (daily stand-ups, sprint planning, retrospectives, and reviews) to ensure continuous improvement and delivery alignment. Driving ‘2 in a box’ and ‘3 in a box’ alignement practices with Product Managers, Product Owners, Scrum Masters and tech leads/ Architecture to keep business priorities, delivery process, and technical feasibility synchronized accross PODs. Maintaining the yearly product roadmap, ensuring it stays continously updated in collabaration with stakeholders and business teams.

Scrum Master at TONIC at VRIZE, Jun 2025 - Dec 2025 · 7 mos, Pune District, Maharashtra, India, Scrum Master at TONIC POS, where I lead and support both BOH ( Back of House) and FOH (Front of House) application teams, enhancing collaboration and delivery through well-structured Scrum ceremonies. Focus on delivering customer value on time as per release forecasts—consistently within scope and with a strong emphasis on quality and client satisfaction. By implementing effective Agile practices, I have helped improve delivery predictability by 20% and supported teams in reducing cycle time by 15%. I collaborate closely with Product teams to drive best practices in backlog management, ensuring user stories are clear, prioritized, and aligned with business goals, supported by well-defined acceptance criteria.

Scrum Master at FIFA at HCLTech, Sep 2024 - Aug 2025 · 1 yr, Working as a Scrum Master with FIFA, Managing and Leading the FIFA products and events team with Agile transformations and facilitating Scrum ceremonies to enhance team collaboration and productivity. I focus on successfully delivering projects on time, within scope, and with a focus on quality and customer satisfaction. Additionally, Implementing the best practices for backlog management, ensuring clear user stories with well-defined acceptance criteria.

Test Lead/ Scrum Master at OfficeDepot at HCLTech, Jan 2024 - Sep 2024 · 9 mos, Test Lead with an overall 9 years of expertise Worked with Office Depot and ODP Corp Customer in Mobile Application testing, ensuring software quality, and driving project success. Experienced in B2B and B2C Applications testing Implementing efficient testing strategies, and delivering high-quality products. Skilled in test planning, execution, automation, and defect management across various domains and technologies. Adept at fostering collaboration, mentoring team members, and optimizing testing processes to meet organizational goals.

Scrum Master at HCL Tech, Jan 2024 - Jun 2025 · 1 yr 6 mos, Managed multiple Scrum teams of 10-12 members and their deliverables. Facilitated scrum and agile ceremonies like sprint planning, daily scrum call, sprint reviews and retrospectives. Identified and managing risks to the delivery, conflict management. Managed client account from offshore, resource planning for live matches during the football tournaments. Applied Agile framework like Kanban, Lean and SAFe. Managed velocity and capacity on Azure Boards for every sprints. Prioritized the product and sprint backlog based on the changing requirements. Managed internal/external stakeholders, conducted weekly meeting for provided the overall progress of the projects and highlight the risks. Collaborated with Product Owners/Managers to prioritize and manage the backlog, ensuring alignment with business goals and objectives. Maintained and managed all the match schedule for FIFA world cup. Collabarated with product manager for setting up a test live match for verifying and finalising the comentator application workflow and ensuring reports generated on football data platform. Coordinated with developers to cleanup the test match data before initiating test matches.

Scrum Master with Office Depot at CompuCom, Mar 2020 - Dec 2023 · 3 yrs 10 mos, Pune Division, Maharashtra, India, Working on B2B and B2C projects for Mobile Applications on different environment to test it. working on Agile methodology and closely involved in all scrum activity from sprint planning and Demos to onsite at the end of Sprint. Responsibilites - Maintained project documentation and facilitated communication between technical teams and business stakeholders using tools like JIRA and Confluence. • Tracking the team's progress on the Jira Dashboard before the Daily scrum call with the team. • Remove impediments and foster an environment conducive to high-performing team dynamics, collaboration, and continuous improvement. • Conducted retrospective during the sprint end, identifying areas for improvement, and implementing action plans. • Coordinated with the Product Owner and Scrum team in planning the sprint, defining the sprint goal, and selecting backlog items. • Tracking the team's progress toward the sprint goal, using the Velocity tool and burn-down charts, and taking corrective actions if needed. • Provide reports to the stakeholders, keeping them informed of the team's progress and any potential risks. • Facilitate meetings to monitor project progress and resolve any issues the team experiencing. • Support the adoption of Agile frameworks and best practices across the organization, promoting a culture of transparency and accountability.

Education

Bachelor's degree, Computer Science, PIET, Nagpur

Bachelor of Engineering, Computer Engineering, nagpur university