---
title: "Priya Chaudhari - Branch Operations Manager in Mumbai | Tal"
description: "Meet Priya Chaudhari, Branch Operations Manager @ Aadhar Housing Finance Ltd. | based in Mumbai."
image: "https://tal.club/meet/priya-chaudhari/share-image"
---

# Priya Chaudhari on Tal

## Headline

Branch Operations Manager @ Aadhar Housing Finance Ltd\. \|

## About

A Bachelor of Arts graduate from CKT College, I currently serve as a Branch Operations Manager at Aadhar Housing Finance Ltd\., where I oversee branch operations, ensure compliance with regulatory standards, and enhance customer satisfaction\. My core competencies include operations management, loan disbursements, and payments, supported by a Lean Six Sigma certification\. At Aadhar Housing Finance Ltd\., I contribute to efficient branch processes, ensuring timely disbursements and regulatory adherence\. With prior experience in backend operations and customer service, I bring a structured and customer\-focused approach\. I am motivated by creating streamlined workflows and fostering a culture of excellence, collaboration, and accountability\.

## Location

Mumbai

## Work experience

Branch Operations Manager at Aadhar Housing Finance Ltd\., Mar 2025 \- Present · 1 yr 4 mos, Thane, Maharashtra, India, Overseeing day\-to\-day branch operations including customer service, cash handling, banking transactions, and administrative processes to ensure efficient and compliant functioning Ensuring strict adherence to regulatory guidelines, audit requirements, and internal controls, while minimizing operational risks Handling customer queries and grievances professionally to enhance customer satisfaction and retention Managed and supervised all branch operations, ensuring adherence to company policies, regulatory guidelines, and operational efficiency\. Oversaw the end\-to\-end loan disbursement process, including application verification, documentation, credit assessment, and disbursement, ensuring timely and accurate processing\. Managed the Pradhan Mantri Awas Yojana \(PMAY 2\.0\) scheme implementation at the branch level, including customer outreach, application processing, and subsidy disbursement\. Prepared and submitted various operational reports, including login reports, disbursement reports, PMAY progress reports, and compliance reports, to the regional and head office\.

Backend officer \- central operations at Muthoot Housing Finance Company Limited, Jan 2024 \- Mar 2025 · 1 yr 3 mos, Vidyavihar, Post\-Closure Lifecycle & NDC Management: Spearheaded the end\-to\-end No Due Certificate \(NDC\) process, utilizing daily closure monitoring and MIS report generation to ensure 100% compliance with the 30\-day document handover mandate across all branches\. Cross\-Functional Coordination: Synchronized with multiple departments for high\-speed document retrieval and managed automated customer communications via intimation/reminder letters and SMS\. Regulatory Risk & Re\-KYC Compliance: Directed a large\-scale Re\-KYC data management project for active accounts \(2011–2015\), overseeing branch\-level collections and meticulous verification to ensure total data integrity\. ​Operations Automation \(Equence System\): Expertly utilized the Equence system to automate critical customer notifications, including Re\-KYC submissions, PDC exhaust alerts, interest refund adjustments, and payment receipt advisories\. Quality Assurance & Docket Auditing: Conducted high\-precision audits of cheque handover files, validating KYC, income proofs, and legal/technical documentation to eliminate discrepancies and ensure audit\-ready files\. Digital Asset Optimization \(CKYC\): Managed specialized image processing workflows for Central KYC \(CKYC\) compliance, adhering to strict technical specifications for document and photo cropping\. Data Analysis & NHB Compliance: Analyzed complex property data to classify rural/urban demographics, ensuring accurate reporting for National Housing Bank \(NHB\) and other regulatory frameworks\.

Customer Service Representative at Altius Customer Services Pvt Ltd, Nov 2023 \- Jan 2024 · 3 mos, Vashi, Costa cruise booking \- Temporary Process Provided comprehensive customer service and facilitated sales for the Costa Cruises Serena ship during its seasonal presence in India\. Managed the entire booking process, guiding customers through the selection of cruises, cabins, and onboard experiences\. Addressed and resolved customer inquiries regarding cruise itineraries, pricing, and website navigation, ensuring a seamless booking experience\. Utilized strong communication and interpersonal skills to promote cruise packages and enhance customer satisfaction\.

Customer Service Executive at Savex Technologies Pvt\. Ltd, Oct 2022 \- Sep 2023 · 1 yr, Airoli, Customer Service: Managed inbound customer calls, providing order confirmations, tracking updates, and product information\. Resolved customer inquiries and complaints efficiently via email, ensuring customer satisfaction\. Proactively contacted customers regarding non\-delivered orders, resolving delivery issues or processing cancellations, and maintained accurate records\. Lead Generation: Maintained and updated customer data in MS Excel, ensuring data accuracy and organization Generated leads by encouraging website visitors to visit physical stores, capturing and managing their contact information\.

## Education

Bachelor of Arts \- BA, Ckt College

HSC, Art/Art Studies, General, Vk junior college

[View the original profile](https://tal.club/meet/priya-chaudhari)

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