Prity Kumari Pandit
Pursuing BCA @ Amity University alongside a professional role. Manage live customer queries on banking, loans, insurance with timely resolutions. Skilled in CRM, escalations, BFSI service quality.
Noida
2+ years of work experience
Sep 202510 mosPresent
Noida, Uttar Pradesh, India
Associate - Chat Support (BFSI)
Tech Mahindra
Handled live BFSI customer queries on banking, loans, insurance; resolved account access/payment disputes. Logged chats in CRM, escalated cases, ensured compliance. Delivered 2-min responses, 90%+ CSAT, 30-40 chats daily.
Jul 20241 yr 1 moJul 2025
Noida, Uttar Pradesh, India
With One Year experience of Customer service representative in HCL Technologies. Previously I was responsible for Customer Handling via Chat, Voice and Remote
Education
BCA persuing, Technical
Amity University Online
20253 yrs2028
West Bengal Board of Secondary Education (WBBSE)
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