Headline

Major Incident Manager | NOC Analyst | Problem Management | Command Center|SolarWinds | ServiceNow | RCA | Process Improvement| Change management @ Tata Consultancy Services | ITSM | ITIL Expertise

About

With 6+ years of experience As a Major Incident Manager at Tata Consultancy Services. I focus on overseeing critical incident management processes and ensuring service continuity. My expertise includes ITSM, proactive monitoring, and service improvement strategies, all of which contribute to maintaining operational stability and driving service excellence. With a Master of Technology in Computer Science from TPCT's College of Engineering Osmanabad Dharashiv, I integrate technical knowledge with a problem-solving mindset to address complex challenges. My dedication to continuous learning is demonstrated by earning multiple Cisco CCNA certifications, which further enhance my capabilities in networking and IT service management.

Location

Pune District

Work experience

Problem Analyst at Tata Consultancy Services, Dec 2021 - Present · 4 yrs 7 mos

Major Incident Manager at Tata Consultancy Services, Dec 2020 - Present · 5 yrs 7 mos

NOC Administrator at Tata Consultancy Services, Nov 2019 - Present · 6 yrs 8 mos, Pune District, Maharashtra, India

Education

Master of Technology - MTech, Computer Science, TPCT'S COLLEGE OF ENGINEERING OSMANABAD DHARASHIV

Bachelor of Engineering - BE, Computer Science, TPCT'S COLLEGE OF ENGINEERING OSMANABAD DHARASHIV