Headline

Product Manager

About

I am a senior product management professional with experience across SAAS, fintech, web3, edtech spaces. I hold experience in managing and mentoring PMs. I have successfully led product building in Payments, Gamification, Trust & Safety, Internal tools, Automation and CX charters. I am proficient in building 0-1 products and setting up 0-1 tech & product teams. Built Working on a CX problem? let's chat! Happy to chat about product management, financial literacy, fitness, movies, and running.

Location

Bengaluru

AI stack

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Work experience

Product @ Acko at Acko, Apr 2024 - Present · 2 yrs 5 mos, Bengaluru, Leading Acko's enterprise offering in extended warranty (embedded) products for consumer electronics, white goods and EV Vehicles in a B2B2C setup

Product - CoinDCX at CoinDCX, May 2022 - Oct 2023 · 1 yr 6 mos, Bengaluru, Karnataka, India, Built the CX product/tech team, drove product roadmap, and competitive strategy, managed PMs Built entire CX platform, Shipped 20+ products for consumers and internal users to support customer support operations including Chatbot, CMS, Help Central, Agent workflow automation, Agent guided flow, ORM, Proactive alerts, Call me back and many more.. Drove transition efforts of support systems including build vs buy decisions, data migration, product launch, stability, and scale Led organization-wide efforts for improving NPS, Customer Health Index

Product - Payments at Zenoti, Mar 2021 - Feb 2022 · 1 yr, Bengaluru, Karnataka, India, Owned the product roadmap and strategy for building and scaling up payment solutions for customers in the Middle East (ME), South Africa (SA), and South East Asia (SEA) at the fin-tech arm of global top-rated enterprise SAAS solution for the wellness industry

Product Consultant at Zariyaa | The Way To Happiness, Oct 2020 - Jul 2021 · 10 mos, Bengaluru, Karnataka, India, Helped sibling cofounders - Rounak and Keerti build Zariya - A mental wellness solution for large corporations. Consulting them on app experience, web experience, and product line.

Product - Post Purchase at Vedantu, Jul 2019 - Mar 2021 · 1 yr 9 mos, Bengaluru Area, India, Owned the product line and roadmap for live class student experience, student support experience, and engagement - Drove CX metrics at one of India’s largest ed-tech companies for online live tutoring for K-12 student

Education

GrowthX®

Bachelor of Engineering (B.E.), Mechanical Engineering, Bhilai Institute of Technology (BIT), Durg