---
title: "Prince Jain - Sr executive - Customer Service & Claims Operations in Indore | Tal"
description: "Meet Prince Jain, Customer Service Expert | Salesforce Certified | 11 Yrs BPO/KPO | CRM Analytics | Trilingual based in Indore."
image: "https://tal.club/meet/prince-jain/share-image"
---

# Prince Jain on Tal

## Headline

Customer Service Expert \| Salesforce Certified \| 11 Yrs BPO/KPO \| CRM Analytics \| Trilingual

## About

With over 11 years of experience in BPO and KPO environments, I specialize in customer service, revenue cycle management, and claims operations\. As a Senior Executive at EXL, I managed high\-volume customer escalations and claims processes for a multinational client, achieving a 15% reduction in processing errors through improved verification systems and ensuring 100% performance target attainment using Salesforce CRM for KPI tracking\. My expertise includes denial resolution, reconciliation, and quality assurance, supported by certifications such as Salesforce Certified Administrator and Certified Ethical Hacker\. I am motivated by driving operational excellence, ensuring compliance, and delivering data\-driven improvements\. My goal is to foster seamless customer experiences and optimize service delivery in dynamic, high\-stakes environments\.

## Location

Indore

## Work experience

Sr executive \- Customer Service & Claims Operations at EXL, Jun 2024 \- Jan 2026 · 1 yr 8 mos, Noida, Uttar Pradesh, India, Served as the primary escalation handler for a multinational BPO client account, managing high\-stakes customer interactions, claims disputes, and cross\-functional compliance requirements\. Key outcomes: → Reduced claims processing error rate by 15% by designing and implementing dual\-verification checkpoints — directly lowering dispute volume and rework cost → Managed a team of customer service analysts, achieving 100% performance target attainment for consecutive quarters via Salesforce CRM\-based KPI tracking → Handled 200\+ customer needs assessments per month with a sub\-24\-hour resolution turnaround on all tier\-2 escalations → Drove quality assurance across service interactions in alignment with multinational regulatory standards

Customer Service Executive at EXL, Jun 2024 \- Jan 2026 · 1 yr 8 mos, Reduced claims processing error rate by 15% by implementing dual\-verification workflows and compliance checklists — directly lowering rework cost and customer dispute volume\. Managed a team of customer service analysts, achieving 100% performance target attainment quarter\-over\-quarter through structured coaching and real\-time KPI tracking via Salesforce CRM\. Conducted 200\+ customer needs assessments per month, delivering personalised CRM\-based solutions that improved first\-contact resolution \(FCR\) rate\. Resolved complex customer escalations as the designated point of contact, maintaining a sub\-24\-hour turnaround on tier\-2 complaints\. Collaborated with QA and compliance teams to audit service interactions, ensuring adherence to multinational regulatory standards\.

Senior Executive – Quality Assurance & Internal Audit at EXL Services Ltd, Nov 2022 \- Nov 2023 · 1 yr 1 mo, Noida, Uttar Pradesh, India, Led end\-to\-end SOX and internal audit execution across business units in a KPO environment — bringing the same rigor to quality and compliance that top\-tier client\-facing teams demand\. Key outcomes: → Delivered 100% of audit reports on time and error\-free across all assigned cycles → Mentored 6\+ junior team members through live audit assignments, cutting team ramp\-up time by approximately 30% → Identified 12\+ process gaps through root\-cause analysis, contributing directly to risk reduction and operational improvement → Coordinated with 8 business and functional owners to track remediation implementation post\-audit — closing the loop on every finding

Senior Internal Auditor at EXLTECH, Nov 2022 \- Nov 2023 · 1 yr 1 mo, Executed end\-to\-end SOX and internal audits across business units, delivering reports with zero factual errors and within 100% of agreed timelines\. Mentored 6\+ junior auditors through live assignments — reducing team ramp\-up time by \~30% and improving the consistency of audit observations\. Identified 12\+ process gaps through root\-cause analysis during audit cycles, directly contributing to operational risk reduction across departments\. Coordinated with 8 business and functional owners to track and verify implementation of remediation recommendations post\-audit\.

Senior Associate at CGM ARIA \- eMDs, Jun 2022 \- Oct 2022 · 5 mos, • Monitored customer accounts for non\-payments, delays, and irregularities\. • Executed billing, collections, and account reconciliations to meet deadlines\. • Utilized tools including Epremis, Cerner, TPX, Artiva, and Invision\.

Marketing Associate at eMDs, Jun 2022 \- Oct 2022 · 5 mos, Managed end\-to\-end trade operations across multiple product categories, achieving consistent on\-shelf availability and reducing stockout incidents\. Designed and implemented optimised logistics and pricing models that improved supply chain turnaround and reduced fulfilment delays\. Built integrated marketing procedures adopted cross\-functionally, streamlining campaign execution and cutting alignment time between teams\.

## Education

Bachelor of Arts, Computer Application, Devi Ahilya Vishwavidyalaya

Intermediate, Mathematics, Govt\. B\.H\.S\.

[View the original profile](https://tal.club/meet/prince-jain)

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