Headline

Technical Lead | SharePoint expert

About

With over a decade of diverse experience in IT system engineering, I've successfully navigated through different roles within technology and operations management. Currently serving as a Tech Lead at Accenture, I've played a pivotal role in managing, maintaining, and migrating SharePoint sites, spanning versions from 2010 to 2016. My responsibilities cover the complete lifecycle of site development, encompassing test environments through to production stages, ensuring seamless integration of change requests and disaster recovery protocols. My technical expertise spans a spectrum, SQL Server management, and utilizing tools like ShareGate Migration and SharePoint Designer. Furthermore, I've honed my skills in content management, leveraging taxonomy and metadata for efficient information dissemination. Notably, I've designed a comprehensive knowledge base on SharePoint, enhancing team collaboration and streamlining reference documentation. Previously, during my tenure at Convergys India Services Private Limited, I delved into the acquisition and maintenance of SharePoint Online infrastructure while providing operational support to the Portal Team. This experience deepened my understanding of infrastructure setup, allowing me to develop best practices and operation guidelines. My journey began at Capita India, where I managed payroll for employees of a leading UK clothing retailer. This role honed my administrative skills and attention to detail, ensuring accurate payroll processing and resolving portal website issues efficiently. My career trajectory encompasses technical innovation, operational efficiency, and an unwavering commitment to enhancing team performance. I aim to continue leveraging my skills and experience to drive technological excellence and operational efficacy in the ever-evolving IT landscape.

Location

Bengaluru

AI stack

github copilot

notion

openai

perplexity

Work experience

Tech-Lead System Engineer at Accenture, Oct 2019 - Present · 6 yrs 7 mos, Greater Bengaluru Area

Senior Systems Engineer at Accenture, Mar 2017 - Sep 2019 · 2 yrs 7 mos, Greater Bengaluru Area, • Manage Site Layout Structure and Content. • Administer and maintain sites and sub-sites along with managing its security. • Responsible for migration of SharePoint 2013 to 2016. • Participating from beginning to end of any new site life cycle starting from the Test and Stage Environment to the Production Environment. • Create Change Request(CR) with features and enhancements that were requested by the business and only after approval proceed with the changes. • Participated in Disaster Recovery(DR) to monitor all the sites in the allotted Web-applications. • Deploy custom and third-party SharePoint solution packages. • Monitor Timer Jobs to understand and schedule the updates. • Responsible for the creation and administration of BCS/BDC Model. • Exposure to Microsoft SharePoint 2010/2013/2016. • Experience on Team Foundation Server(TFS). • Interact with Quality Analyst(QA) to fix bugs and issues. • Exposure to ShareGate Migration and SharePoint Designer. • Experience with Microsoft SQL server management Studio on Windows Server 2012/ 2012 R2/ 2008 R2 Platform. • Use SQL queries to fetch, modify and update data of database • Experience with PowerShell .& HTML scripts. • Creating and Managing Team/Collaboration sites for different regions/teams/projects. • Create and Manage intranet sites based on SharePoint 2013 that includes the functionality: Custom Branding, Shared Content, Shared Calendars (Integrated with Outlook), Dashboard, site creation tools and Customizable reports. • Adding and customizing both out-of-box & customized Web Parts. • Implemented Content Management to allow publishing content out to the users with the help of Taxonomy, Term Store & Metadata. • Experience on BMC Remedy Ticketing tool. • Worked on Knowledge Lake and OCR (Optical Character Recognition) for SharePoint. • Exposure to Salesforce for user data. • Achievements: Designed a Knowledge base in SharePoint for Team Collaboration and Reference documentations.

Microsoft Intern Subject Matter Expert Tier 2 at CONVERGYS INDIA SERVICES PRIVATE LIMITED, Sep 2014 - Mar 2017 · 2 yrs 7 mos, Pune/Pimpri-Chinchwad Area, • Train candidates on SharePoint Online and Lync Online (Skype for Business). • Responsible for the acquisition, installation and maintenance of the SharePoint Online infrastructure. • Provide day-to-day operation support to Portal Team. • Installation & configuration of software that supports the environment. Working knowledge on Windows 7, 8.1, 10, Server 2008 R2, Mac as well as Linux OS. • Review existing infrastructure setup, develop best practices and operation guidelines. • Resolving issues with Lync Online, Office ProPlus & OneDrive for Business. • Participate in case conferences or staff meetings. • Attend training sessions to increase knowledge and skills. • Prepare evaluations of software or hardware, and recommend improvements or upgrades. • Developing professional expertise, applies company policies and procedures to resolve various issues. • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. • Consult with internal users to define solutions and document requirements. • Developed and configured Custom WebParts, Site columns, Lists, Libraries, Content types, and Publishing Pages. • Configured and maintained Document Libraries, Form Libraries and Custom Views. • Conducted live demonstrations to Business Managers to preview content being migrated to production.

Technical Support Customer Relationship Advisor at Tech Mahindra Business Services, May 2013 - Sep 2014 · 1 yr 5 mos, Pune/Pimpri-Chinchwad Area, • Working closely on different cases assigned within the requested SLA. • Active communication using MS Outlook regarding the tasks assigned as well as to report the progress to the reporting manager. • Responsible for the preparation of monthly reports on the team's performance & improvement. • Training/Educating the fresher colleagues for the new updates/ process to be followed. • Responsible for the preparation of monthly reports on activity performance.

Senior Customer Executive Management at Capita India, Aug 2011 - May 2013 · 1 yr 10 mos, Pune/Pimpri-Chinchwad Area, • Responsible for payroll management for the employees of largest clothing retailer by sales in the United Kingdom - NEXT plc. • Compute wages and deductions, and enter data into database. • Record employee information, such as overtime, vacation advances and resignations in order to maintain and update payroll records. • Provide information to employees and managers on payroll issues. • Timely completion of all payroll processes in cooperation with department administrators. • Produce and issue employee pay slips and statements of earnings and deductions. • Support training requirements administratively. • Control the Roster Sheets & update the hourly, weekly as well as mid-monthly payments. • Responsible for the reporting of errors & bugs in the employee portal website & sending the details to the developers for evaluation.

Senior Customer Executive Management at Kelly Services, Apr 2011 - Aug 2011 · 5 mos, Pune/Pimpri-Chinchwad Area, • Responsible for payroll management for the employees of largest clothing retailer by sales in the United Kingdom - NEXT plc. • Compute wages and deductions, and enter data into database. • Record employee information, such as overtime, vacation advances and resignations in order to maintain and update payroll records. • Provide information to employees and managers on payroll issues. • Timely completion of all payroll processes in cooperation with department administrators. • Produce and issue employee pay slips and statements of earnings and deductions. • Support training requirements administratively. • Control the Roster Sheets & update the hourly, weekly as well as mid-monthly payments. • Responsible for the reporting of errors & bugs in the employee portal website & sending the details to the developers for evaluation.

Education

Bachelor's degree, Computer Science, Spicer Memorial

Jai hind high school