---
title: "Prerna Tyagi - Product Specialist - HRMS in Delhi | Tal"
description: "Meet Prerna Tyagi, Product Specialist - HRMS at GREYTIP SOFTWARE PRIVATE LIMITED based in Delhi."
image: "https://tal.club/meet/prerna-tyagi/share-image"
---

# Prerna Tyagi on Tal

## Headline

Product Specialist \- HRMS at GREYTIP SOFTWARE PRIVATE LIMITED

## Location

Delhi

## Work experience

Product Specialist \- HRMS at GREYTIP SOFTWARE PRIVATE LIMITED, Oct 2023 \- Present · 2 yrs 9 mos, Bengaluru, Karnataka, India, • Utilized problem\-solving skills to quickly and effectively resolve customer complaints\. • Handled Indian clients and responded to them in a better way and get a 100% satisfaction rate from them\. • Helping HR Globally in various modules of HRIS like Payroll, Leave, Attendance, Performance Management \(OKR\), Onboarding, Off\-boarding with exit tasks& checklist, and Statutory compliance, who are using GreytHR software\. • Handled global clients for Leave, Attendance and Performance Management modules\. • Having a good experience with Zendesk and Jira Software for Support raised queries\. • Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials\. • Assist clients to monitor all software implementation life cycles and assist make appropriate customization to all software for clients\. • Customizing software systems based on clients’ individual needs and specifications\. • Educating clients on how to use our cloud\-based software systems and customized system features\. • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of the Project and any customized software Feature\. • Take weekly follow\-ups and feedback with our product\-using clients and assist them in a better and timely manner\.

Technical Support Officer at Relyon Softech Ltd\., Aug 2022 \- Oct 2023 · 1 yr 3 mos, Noida, Uttar Pradesh, India, • Worked on end\-to\-end Payroll processing steps and setups\. • Support of various Payroll Software Like Payroll Management, ESS Portal, Matrix Time & Attendance, and Biometric SaaS Applications\. • Maintained records of all project activity including documenting outstanding & FAQ of problems\. • Technical Support and Coordinate with the development team regarding any special client requirements\. • Design Reports as per the Client's requirement by Report writer or SQL\. • Coordinating with teammates and providing training for new resources to my team\. • I have Worked on SaaS Product Matrix Time & Attendance s/w where I have provided technical support and product\-related support to various customers\. • I have Implemented all our HRIS\-related software for our top\-performing clients via remote access on client premises as well as on the cloud\. • Used critical thinking skills to solve complex problems\. • Provided excellent customer experience to clients\. • Developed growth strategy for the company\. • Conducted data analysis to identify areas of improvement\. • Developed implementation strategy for new software products\.

## Education

Mcom, International Business Management, Indira Gandhi National Open University

Bcom\(hons\), Human Resource Management, School of Open Learning \(DU SOL\), University of Delhi

[View the original profile](https://tal.club/meet/prerna-tyagi)

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