Prerna Tyagi

4+ years of work experience

Oct 20232 yrs 9 mosPresent

Bengaluru, Karnataka, India

• Utilized problem-solving skills to quickly and effectively resolve customer complaints. • Handled Indian clients and responded to them in a better way and get a 100% satisfaction rate from them. • Helping HR Globally in various modules of HRIS like Payroll, Leave, Attendance, Performance Management (OKR), Onboarding, Off-boarding with exit tasks& checklist, and Statutory compliance, who are using GreytHR software. • Handled global clients for Leave, Attendance and Performance Management modules. • Having a good experience with Zendesk and Jira Software for Support raised queries. • Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials. • Assist clients to monitor all software implementation life cycles and assist make appropriate customization to all software for clients. • Customizing software systems based on clients’ individual needs and specifications. • Educating clients on how to use our cloud-based software systems and customized system features. • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of the Project and any customized software Feature. • Take weekly follow-ups and feedback with our product-using clients and assist them in a better and timely manner.

Aug 20221 yr 3 mosOct 2023

Noida, Uttar Pradesh, India

• Worked on end-to-end Payroll processing steps and setups. • Support of various Payroll Software Like Payroll Management, ESS Portal, Matrix Time & Attendance, and Biometric SaaS Applications. • Maintained records of all project activity including documenting outstanding & FAQ of problems. • Technical Support and Coordinate with the development team regarding any special client requirements. • Design Reports as per the Client's requirement by Report writer or SQL. • Coordinating with teammates and providing training for new resources to my team. • I have Worked on SaaS Product Matrix Time & Attendance s/w where I have provided technical support and product-related support to various customers. • I have Implemented all our HRIS-related software for our top-performing clients via remote access on client premises as well as on the cloud. • Used critical thinking skills to solve complex problems. • Provided excellent customer experience to clients. • Developed growth strategy for the company. • Conducted data analysis to identify areas of improvement. • Developed implementation strategy for new software products.