Headline

Product Manager | AI Product Builder · B2C Activation & Enterprise Platforms | LLM · Agents · Prompt Engineering | Anthropic AI Certified

About

At Jio Platforms - India's largest telecom serving 450M+ subscribers - I built JioBrain from the ground up: an AI-powered operations intelligence product that transforms how field engineers and NOC teams resolve issues at national scale. My work sits at the intersection of AI product strategy and enterprise platform modernisation. I've led the 0→1 build of AI-native products, integrated ML models into legacy OSS/BSS systems, and driven product adoption through deep user research across thousands of field users. Before Jio, I built and scaled SaaS platforms at Swing2App and enterprise workforce tools at Blue Dolphin - giving me a rare combination of startup agility and enterprise execution. I'm certified in AI Agents, LLM Foundations, and AI Fluency (Anthropic, Product Compass, Google) - and I actively prototype using AI-native development approaches including MCP, RAG, and multi-agent systems. Currently open to senior PM roles where AI is core to the product - not a feature.

Location

Delhi

AI stack

antigravity

codex

claudecode

Work experience

Product Manager at Jio Platforms Limited (JPL), Nov 2021 - Present · 4 yrs 10 mos, Gurugram, Haryana, India, JioBrain - AI Operations Intelligence Platform (0→1 Build) - Built JioBrain from scratch - defined product vision, roadmap, and AI use cases for an intelligent ops platform serving Jio's nationwide field and NOC teams. - Partnered with ML and data science teams to integrate predictive maintenance and intelligent ticket classification into legacy workflows. - Reduced operational setup time from 5 days to 2 days through AI-assisted automation. Unified Assurance Platform (UAP) - Ticketing at Scale - Owned product roadmap for UAP handling ~500K tickets/month across field and NOC operations. - Drove 75% user adoption within Year 1 through 100+ user interviews and rapid UX iteration. - Launched mobile-first escalation workflows improving First-Time Resolution (FTR) by 12%. Global Standards: - Contributed to 140+ TM Forum Open API certifications for enterprise interoperability. - Represented Jio at TM Forum Innovation Hub with Google, Accenture, Deutsche Telekom, Orange, etc.

Product and CS Manager at Swing2App, Apr 2020 - Oct 2021 · 1 yr 7 mos, Led product roadmap for a no-code mobile app builder; drove Indian market entry, improved retention by 25% through onboarding redesign, and boosted customer acquisition by 28% via A/B tested pricing flows.

Health and well-being at Career Break, Oct 2019 - Mar 2020 · 6 mos

Product Manager at BharatPe, Jul 2019 - Sep 2019 · 3 mos

Product Manager at Blue Dolphin (Rare Media Company), Oct 2015 - Jul 2019 · 3 yrs 10 mos, New Delhi Area, India

Education

Bachelor of Technology, Computer Science, Maharshi Dayanand University

Public links

github: https://github.com/prernasingh925