Headline

Client Operations & Strategy Specialist at Hello Mentor

About

I’m an engineer with a background in manufacturing systems, operations and business, with experience working across engineering, customer management and business operations. My experience has given me the opportunity to work on process improvement, cost reduction, data analysis, project coordination, team development and business growth. I enjoy understanding how things work, identifying what can be improved and turning those insights into practical solutions. I’ve worked in both the UK and India, across different business environments, which has strengthened my ability to adapt quickly, work with diverse teams and approach problems from both a technical and business perspective. Currently, I work in Business Operations, where I focus on building processes, developing teams, improving operational efficiency and supporting business growth. I’m interested in opportunities where I can combine analytical thinking, problem-solving and business understanding to create measurable impact.

Location

Bengaluru

AI stack

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openai

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Work experience

Client Operations & Strategy Specialist at Hello Mentor, Jun 2025 - Present · 1 yr 4 mos, Bangalore Urban, Karnataka, India, • Managed 125+ NEET PG clients, using historical cut-offs, seat availability and fee data to develop strategic participation and choice-filling plans, achieving ~80% successful allotments. • Analysed cut-off trends, fee structures and counselling outcomes using Excel to identify patterns, forecast scenarios and support time-sensitive client and business decisions. • Conducted B2B outreach across 15+ Karnataka institutes, converting 3 institutions into partnerships covering ~60students each and developing additional seminar-led lead-generation channels. • Built and operationalised the Engineering counselling vertical, developing choice-filling and college-priority frameworks, and supporting 120+ clients with ~₹30K revenue per client.

Customer Operations & Sales Associate at Admiral Group Plc, Mar 2023 - Feb 2025 · 2 yrs, Cardiff, Wales, United Kingdom, * Analysed customer behaviour, engagement trends and policy data to identify retention opportunities and support customer lifecycle management. * Developed and used performance reports and Excel-based analysis to track renewals, cancellations and sales trends, enabling data-driven decision-making. * Identified customer risk factors and patterns in policy cancellations, using insights to support targeted retention strategies. * Collaborated across teams to improve customer experience and operational processes, identifying and reducing friction points in the customer journey. * Balanced customer needs, business objectives and retention outcomes while working in a fast-paced, target-driven environment.

Assistant Manager at Warwick Conferences, Jun 2022 - Sep 2022 · 4 mos, Coventry, England, United Kingdom, * Managed daily operations, schedules and shift coverage to ensure smooth service delivery across departments during the Commonwealth Games Birmingham 2022 period. * Coordinated travel logistics, accommodation and food services for athletes and team members staying at the University of Warwick’s sports persons accommodation. * Enforced company policies and operational procedures, helping maintain consistent service and operational standards. * Coordinated with multiple teams and stakeholders to resolve operational requirements and ensure a smooth experience for athletes and staff.

Assistant Engineer (Production) at RADIUS ENGINEERING SOLUTIONS PRIVATE LIMITED, Sep 2020 - Sep 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India, * Conducted production and cost analysis for precision manufacturing projects, including material requirements, job costing and production tracking. * Collaborated with design and quality engineering teams to assess production jobs and gun-drilling processes, understand client requirements and support feasibility analysis. * Identified and implemented process improvement opportunities, reducing waste and achieving approximately 25% cost reduction over five months while improving production efficiency. * Coordinated with project teams and stakeholders to plan, organise and monitor production activities for smooth project execution. * Applied Lean and Six Sigma principles to improve manufacturing processes while maintaining quality standards in line with ISO 9001 requirements.

Manufacturing and Design Intern at DRDO, Ministry of Defence, Govt. of India, Jul 2019 - Aug 2019 · 2 mos, Bangalore, * Collaborated with engineering and design teams to discuss product improvements, design changes and functional requirements. * Monitored manufacturing activities and operational performance, providing feedback to support quality and workmanship standards. * Worked with the procurement team to understand supplier coordination and purchasing processes within a large government organisation. * Gained practical exposure to engineering operations, cross-functional collaboration, manufacturing processes and quality-focused decision-making.

Education

Master's degree, Manufacturing Systems Engineering and Management, University of Warwick

Bachelor of Engineering, Mechanical Engineering, Sjb institute of technology