---
title: "Premanku Chakraborty - Principal Product Manager - Jira Service Management - ITSM, AI and Enterprise in Bengaluru | Tal"
description: "Meet Premanku Chakraborty, Principal Product Manager, Atlassian | Enterprise AI & SaaS Platforms | ITSM (Jira Service Management) | 0→1 & Scale | ex-Salesforce, Compass, Deloitte Consulting based in Bengaluru."
image: "https://tal.club/meet/premanku-chakraborty/share-image"
---

# Premanku Chakraborty on Tal

## Headline

Principal Product Manager, Atlassian \| Enterprise AI & SaaS Platforms \| ITSM \(Jira Service Management\) \| 0→1 & Scale \| ex\-Salesforce, Compass, Deloitte Consulting

## About

Principal Product Manager at Atlassian with 13\+ years building and scaling enterprise SaaS, AI, and platform products \- from 0→1 innovation to operating $1B\+ ecosystems\. I currently lead strategy and execution for AI\-powered IT Service Management \(Jira Service Management\), focused on building next\-generation agentic experiences that autonomously resolve employee requests, reduce operational load for IT teams, and improve service outcomes at enterprise scale\. Previously, I’ve owned and scaled complex product portfolios across: \- Enterprise platforms & marketplaces \(Product Lead for Atlassian Marketplace, \~$1B GMV\) \- AI, data platforms, and analytics enabling self\-service insights \- Multi\-sided marketplaces & service platforms, launching 0→1 products with 50%\+ operating margins \- Data pipelines & quality systems, integrating 70\+ data feeds and cutting onboarding time by 50% I’ve built products across domains including ITSM, SaaS marketplaces, GRC, data, real estate tech, and marketing tech, partnering closely with engineering, design, data, and go\-to\-market teams across 4\+ continents\. I’m most excited by opportunities that involve: \- Enterprise SaaS and AI\-first product strategy \- Platform and ecosystem products at scale \- Ambiguous, high\-impact problem spaces requiring strong product judgment and execution Frequent speaker, active mentor, and lifelong learner \- energized by building durable products, sharing lessons, and shaping what’s next in enterprise software\.

## Location

Bengaluru

## Work experience

Principal Product Manager \- Jira Service Management \- ITSM, AI and Enterprise at Atlassian, May 2025 \- Present · 1 yr 4 mos, • Own product strategy for enterprise ITSM capabilities within Jira Service Management • Leading development of AI\-powered, agentic service desk experiences to autonomously resolve employee requests and reduce manual IT workload • Partner closely with engineering, design, data, and GTM to deliver solutions powering large\-scale enterprise service operations • Focused on improving service efficiency, resolution quality, and customer satisfaction for complex enterprise environments

Product Management Faculty at Accredian, 2022 \- Present · 4 yrs 8 mos, Remote, • Faculty for product management, mentoring early\- and mid\-career PMs • Active mentor and speaker within the product community

Principal Product Manager \- Atlassian Marketplace at Atlassian, Dec 2022 \- May 2025 · 2 yrs 6 mos, Bengaluru, • Product Lead for Atlassian Marketplace, a multi\-sided ecosystem generating \~$1B\+ USD in annual GMV • Owned end\-to\-end supply\-side product experiences for developers and partners, including listing, pricing, packaging, marketing, and monetization • Delivered revenue uplift through App Editions and monetization initiatives, driving rapid adoption across revenue\-contributing apps • Launched Enterprise License Agreements/Private Offers on Atlassian Marketplace • Built and scaled Marketplace reporting and compliance platforms, providing licensing, transactional, and usage insights to partners • Improved marketplace operational efficiency across app approvals, compliance workflows, and violation resolution, reducing operational overhead and saving 100\+ hours/month • Identified and closed revenue leakage gaps, preventing $XXXK in potential losses annually

Product Management Faculty at Hero Vired, 2022 \- Jan 2025 · 3 yrs 1 mo, Remote

Senior Product Manager II at Compass, Dec 2020 \- Nov 2022 · 2 yrs, India, Compass is a real estate tech company in NY, USA, building a platform that empowers its primary users\(agents\) to run their entire business from a single platform\. Founded in 2012, it went public in April 2021\. In 2022, it was the largest brokerage in the USA & a Fortune 500 company\. Led the charter for Prep the home for market \- 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐬𝐤 \- Founding PM on building a platform for ordering white glove services on\. This was a two way platform with agents on one side and service providers on another\. Worked on building product catalog, order intake, order routing, ticketing, order fulfilment, payments and staff automations for quicker order processing\. The platform was launched with paid marketing services which ran at an operating margin of 50%\. 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 \- Marketing is a huge requirement in selling a property and 100% of property marketing requires media \- photos, videos, 3D photos etc\. Built the ability to auto ingest photography from photo companies and freelancers to automatically create high quality marketing material instantly without any manual intervention\. 𝐒𝐢𝐠𝐧 𝐂𝐞𝐧𝐭𝐞𝐫 \- This is an e\-commerce platform that allows users to order physical signage\. Grew the revenue by 2x and expanded it to more than 10\+ USA Compass markets\. 𝐃𝐚𝐭𝐚 𝐩𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐚𝐧𝐝 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 \- Integrated listing sources\(called multiple listing services\(MLS\)\) to the Compass data warehouse\. Also worked on product and operational improvements on the data pipeline improving the onboarding time for each listing source from 8 to under 4 weeks\. During my time at Compass, we integrated upwards of 70 data feeds into Compass\. 𝐃𝐚𝐭𝐚 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 \- Worked on improving data quality of Compass listings across various dimensions such as coverage, completeness, accuracy, and latency\. 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐨𝐨𝐥𝐬 \- Built tools for support teams to quickly assess and correct Data quality issues without having to work with an engineer\.

Product Manager at Salesforce, Dec 2019 \- Dec 2020 · 1 yr 1 mo, Hyderabad, Telangana, • Built an 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲, 𝗥𝗶𝘀𝗸 & 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲 \(𝗲𝗚𝗥𝗖\) 𝗦𝗮𝗮𝗦 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 on Salesforce Cloud • Centralized audit and compliance workflows, enabling enterprise\-wide visibility and reporting • Delivered a self\-service analytics platform that reduced reporting turnaround time and dependency on engineering teams • 𝗜𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 𝘄𝗶𝘁𝗵 𝗧𝗮𝗯𝗹𝗲𝗮𝘂, 𝘀𝗵𝗼𝗿𝘁𝗲𝗻𝗶𝗻𝗴 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗰𝘆𝗰𝗹𝗲𝘀 𝗳𝗿𝗼𝗺 𝗺𝗼𝗻𝘁𝗵𝘀 𝘁𝗼 𝘄𝗲𝗲𝗸𝘀 • Improved analytics funnel conversion and user adoption through workflow and UX optimizations

## Education

BE Bachelor of Engineering, Computer Science, Maharashtra Institute of Technology

[View the original profile](https://tal.club/meet/premanku-chakraborty)

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