---
title: "Premanand Nayak - AVP Customer Service in Bengaluru | Tal"
description: "Meet Premanand Nayak, AVP Customer Service| @ Wakefit | Ex Rupifi |Ex Ola | Ex Myntra based in Bengaluru. AI stack includes claude, deepseek, and gemini."
image: "https://tal.club/meet/premanand-nayak/share-image"
---

# Premanand Nayak on Tal

## Headline

AVP Customer Service\| @ Wakefit \| Ex Rupifi \|Ex Ola \| Ex Myntra

## About

As a Director Growth Head customer success at Rupifi, I leverage my 19 years of diverse professional background to onboard customers and partners for our innovative fintech platform\. I am ITIL and CCNA certified, and I specialize in enhancing customer experience while optimizing operations through data analysis and strategic planning\. I have successfully led initiatives in renowned organizations like 24/7 Inc, Myntra, OLA, and Wakefit, where I demonstrated my speed of execution, operational efficiency, and robust growth\. I am dedicated to elevating customer satisfaction levels and creating value for our stakeholders\. My mission is to make Rupifi the leading fintech solution for small and medium businesses\.

## Location

Bengaluru

## AI stack

claude

deepseek

gemini

## Work experience

AVP Customer Service at Wakefit, Jan 2026 \- Present · 9 mos, Bengaluru, Karnataka, India

Director Customer Service at Wakefit, Sep 2024 \- Dec 2025 · 1 yr 4 mos, Bangalore Urban, Karnataka, India

Director Growth \(Head Customer Success\) at Rupifi, Mar 2022 \- May 2024 · 2 yrs 3 mos

Deputy General Manager Customer Experience at Wakefit, Sep 2020 \- Feb 2022 · 1 yr 6 mos, Bengaluru, Karnataka, India

Head Contact Center Service Delivery \(India\) at Ola \(ANI Technologies Pvt Ltd\), Aug 2015 \- Sep 2020 · 5 yrs 2 mos, Greater Bengaluru Area

Customer Care Manager at Myntra, Jul 2012 \- Aug 2015 · 3 yrs 2 mos, Greater Bengaluru Area

## Education

BCA, BCA

[View the original profile](https://tal.club/meet/premanand-nayak)

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