About
As a Director Growth Head customer success at Rupifi, I leverage my 19 years of diverse professional background to onboard customers and partners for our innovative fintech platform. I am ITIL and CCNA certified, and I specialize in enhancing customer experience while optimizing operations through data analysis and strategic planning. I have successfully led initiatives in renowned organizations like 24/7 Inc, Myntra, OLA, and Wakefit, where I demonstrated my speed of execution, operational efficiency, and robust growth. I am dedicated to elevating customer satisfaction levels and creating value for our stakeholders. My mission is to make Rupifi the leading fintech solution for small and medium businesses.
Work experience
AVP Customer Service at Wakefit, Jan 2026 - Present · 9 mos, Bengaluru, Karnataka, India
Director Customer Service at Wakefit, Sep 2024 - Dec 2025 · 1 yr 4 mos, Bangalore Urban, Karnataka, India
Director Growth (Head Customer Success) at Rupifi, Mar 2022 - May 2024 · 2 yrs 3 mos
Deputy General Manager Customer Experience at Wakefit, Sep 2020 - Feb 2022 · 1 yr 6 mos, Bengaluru, Karnataka, India
Head Contact Center Service Delivery (India) at Ola (ANI Technologies Pvt Ltd), Aug 2015 - Sep 2020 · 5 yrs 2 mos, Greater Bengaluru Area
Customer Care Manager at Myntra, Jul 2012 - Aug 2015 · 3 yrs 2 mos, Greater Bengaluru Area
