Headline

RPA Business Analyst @Teleperformance

About

Results-driven Business Analyst with 5+ years of experience delivering intelligent automation and digital transformation initiatives using Microsoft Power Platform and RPA. Proven ability to translate complex business problems into scalable automation solutions that reduce manual effort, accelerate workflows, and improve operational efficiency • Designed and deployed Power Automate workflows solutions that drove a 40%+ reduction in manual data entry and cut approval cycles from days to hours. • Proficient in producing enterprise-grade documentation (BRD, PDD, SDD, Use Cases, User Stories) that bridges the gap between business intent and technical delivery. • Developed automated notifications and escalation workflows to alert finance teams on pending actions and data mismatches. • Worked closely with business stakeholders to understand process gaps and identify automation opportunities using Microsoft Power Platform. • Assisted in Agile sprint activities including backlog refinement, sprint planning, and requirement discussions to ensure clarity on automation deliverables. • Coordinated with technical and business teams to test and validate automation workflows, ensuring accurate data processing and business rule alignment. • Contributed to process improvement initiatives by identifying repetitive manual tasks and recommending automation using Power Automate. • Conducted RPA opportunity assessments using UiPath to identify automation ROI candidates; supported full SDLC from discovery through UAT and Go-Live.

Location

Chennai

Work experience

RPA Business Analyst at TP, Jan 2025 - Present · 1 yr 7 mos, Chennai

Business Analyst at KONE, Jun 2023 - Jan 2025 · 1 yr 8 mos, Chennai, Tamil Nadu, India

Business Analyst at iOPEX Technologies, Apr 2021 - Jun 2023 · 2 yrs 3 mos, Chennai

Revenue Assurance Analyst at iOPEX Technologies, Mar 2021 - May 2023 · 2 yrs 3 mos, India

Education

Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering, Nazareth matriculation hr sec school