Headline

Product Manager (Growth & CRM) | AI Agents

About

Product Manager with 10+ years of experience building and scaling B2B, B2C, SaaS, CRM, AI, and growth products. Experienced in owning product strategy, roadmap, discovery, and end-to-end product delivery across EdTech, MarTech, and AI-driven platforms. At AECC, I lead growth, conversion optimization, CRM, and automation initiatives, managing B2B and B2C funnels, optimizing Zoho CRM workflows, improving customer journeys, and driving business outcomes through data analytics, experimentation, WhatsApp automation, and AI-powered solutions. I partner closely with engineering, design, marketing, and business stakeholders to translate customer insights into scalable product experiences. My expertise spans Product Management, Growth, AI Products, SaaS, CRM, Product Strategy, Product Discovery, User Research, Analytics, Experimentation (A/B Testing), API Integrations, Cross-functional Leadership, Automation, GTM Strategy, and Customer Experience, with a strong focus on delivering measurable business impact.

Location

Bengaluru

AI stack

claude code

codex

cursor

gemini

hermes agent

lovable

Work experience

Product Manager at aecc - digital innovation hub, Aug 2024 - Present · 2 yrs 1 mo, Greater Bengaluru Area, Product Manager (Growth & CRM) Owned B2C & B2B conversion funnels Led CRM (Zoho) strategy and lifecycle optimization Drove automation (WhatsApp) to scale engagement Translated business needs into product and workflow improvements Used data and user insights to improve conversion and efficiency Built competitor intelligence to inform product strategy Partnered cross-functionally to deliver scalable growth solutions

GrowthX Mentor at GrowthX®, Aug 2024 - Jan 2026 · 1 yr 6 mos, Bangalore Urban, Karnataka, India, Mentored 2 teams for GrowthX Capstone Projects, guiding them through growth model design and strategic problem-solving. • BigBasket (Quick Commerce) - Helped the team design a revenue-led growth model, mapping acquisition and retention levers for a competitive quick commerce market. • Seekho (EdTech) - Helped the team build a growth model and identify engagement levers to drive retention and reduce churn for a fast-growing short-video learning platform.

GrowthX Fellow at GrowthX®, May 2024 - Jul 2024 · 3 mos, Completed GrowthX's rigorous growth program covering the full growth function - acquisition, onboarding, engagement & retention, and monetisation - with structured frameworks applied to real-world product scenarios. Qualified for the GrowthX Capstone - a selective, project-based cohort working on live company problem statements. Capstone: Snitch (D2C Fashion) Conducted user interviews to uncover behavioural insights and map the customer journey. Co-built the end-to-end Growth Model identifying key levers and sub-levers across the funnel. Owned the Engagement lever - defined strategies to improve repeat behaviour and retention. Led design of all assets and prototypes used in the final presentation.

Product Manager at Sekel Tech, Apr 2023 - Aug 2024 · 1 yr 5 mos, On-site, Passionate Product Manager/Leader at Sekel, driving innovation and delivering customer-centric solutions. Proven expertise in product strategy, roadmapping, and cross-functional team leadership. Adept at translating market insights into actionable plans, resulting in successful product launches and revenue growth. Skilled in agile methodologies and user-centered design.

Associate Product Manager at Sekel Tech, Oct 2022 - Apr 2023 · 7 mos, Pune District, Maharashtra, India

Product Coordinator - Strategy & Technology at QUEST Alliance, May 2022 - Oct 2022 · 6 mos, Bengaluru, Karnataka, India, Designed processes and SoPs for businesses. Trained and worked with researchers, designers, developers, architects, testers, stakeholders and leadership, both with teammates and vendors, towards creating the product build, solutions, business plans, and roadmaps. Conducted workshops for team goal setting, gathering requirements, feedbacks, bugs and features. Responsible for prioritzing and planning the releases and UATs in an agile environment.

Technology Officer at QUEST Alliance, Jun 2021 - May 2022 · 1 yr, Bengaluru, Karnataka, India, We work in education technology, building solutions impacting more than 3 lakh users across multiple Indian states. The users we work with are from primary school, secondary school, vocational, industrial institutes, and all the trainers of these ecosystems. We currently have a web app, mobile app, and offline raspberry pi solutions. My role in the product and tech team is to manage all the above solutions by gathering all requirements through workshops, creating roadmaps, generating user flows and wireframes, coordinating with developers on development, test, conducting UATs, and doing the release of the build or bugs. Apart from this I also conduct webinars, training with internal and external team members, resolve issues and optimize the entire product development processes.

Senior Information Technology Specialist at QUEST Alliance, Jan 2020 - May 2021 · 1 yr 5 mos, Greater Bengaluru Area

Product Designer at Pure Pani India, May 2019 - Oct 2019 · 6 mos, Greater Bengaluru Area, Pure Pani builds low cost water purification systems for marginalized communities with manual pumps and battery powered pumps with UF and RO filters. Worked with Shinning Stars Football Club along for raising awareness for safe water drinking

Education

Bachelor of Technology - BTech, Information Technology, National Institute of Technology Karnataka

Master's degree, Industrial and Product Design, Srishti Manipal Institute of Art, Design and Technology

Public links

github: https://github.com/premsameer

medium: https://medium.com/@premsameer14