Prem Kumar M

5+ years of work experience

Sep 20232 yrs 5 mosJan 2026

• Designed and maintained CI/CD pipelines using Jenkins to automate build, test, and deployment processes. • Containerized applications using Docker enabling consistent environments across development, testing, and production. • Deployed and managed containerized workloads on Kubernetes clusters and Red Hat OpenShift platform. • Provisioned and managed cloud infrastructure using Terraform enabling Infrastructure as Code practices for AWS resources. • Managed AWS services including EC2, VPC, S3, ELB, Auto Scaling, IAM, CloudWatch, and SNS. • Implemented Kubernetes deployments, services, and replica sets to ensure scalable and highly available applications. • Automated infrastructure and deployment tasks using Ansible and Shell scripting reducing manual operational effort. • Configured CloudWatch monitoring and alarms to detect system issues and trigger alerts via SNS notifications. • Implemented secure networking components including VPCs, subnets, security groups, NAT gateways, and route tables. • Supported SIT, UAT, and Production deployments for a high-traffic tax filing platform serving millions of users. • Monitored infrastructure and application performance using Dynatrace and Nagios ensuring proactive issue detection. • Collaborated with development and QA teams to improve release cycles and deployment reliability. • Supported distributed systems powered by Apache Kafka ensuring stable data streaming pipelines.

Mar 20183 yrs 3 mosMay 2021

• Achieved 95%+ customer satisfaction while handling 80+ daily interactions. • Maintained 90% first-call resolution rate. • Improved response and resolution time by 25%. • Ensured 100% compliance with quality standards.