---
title: "Preeti Shukla - Associate TraineeAssociate – Customer Support (Flipkart Process) Tech Mahindra in Greater Delhi Area | Tal"
description: "Meet Preeti Shukla, MBA (HR) | HR Operations & IT Recruitment | Ex-Tech Mahindra | AI in HR | Talent Acquisition | AWS Gen AI Learner based in Greater Delhi Area."
image: "https://tal.club/meet/preeti-shukla/share-image"
---

# Preeti Shukla on Tal

## Headline

MBA \(HR\) \| HR Operations & IT Recruitment \| Ex\-Tech Mahindra \| AI in HR \| Talent Acquisition \| AWS Gen AI Learner

## About

MBA \(HR\) candidate with corporate experience at Tech Mahindra, where I managed 120\+ customer interactions daily in a fast\-paced operational environment\. Developed strong capabilities in stakeholder coordination, escalation management, and KPI\-driven performance\. Currently building expertise in HR Operations, IT Recruitment, and HR Analytics\. Pursuing certifications in AI in HRM, Talent Acquisition, and AWS Generative AI to understand technology\-driven talent strategies\. Interested in opportunities in HR Operations, Talent Acquisition, and HR Tech roles within dynamic organizations\.

## Location

Greater Delhi Area

## Work experience

Associate TraineeAssociate – Customer Support \(Flipkart Process\) Tech Mahindra at Tech Mahindra, Feb 2025 \- Jul 2025 · 6 mos, Noida, Uttar Pradesh, India, Managed 120\+ customer interactions daily via calls and chat\. Maintained KPIs including AHT, CSAT, and SLA adherence\. Coordinated with cross\-functional teams for issue resolution\. Strengthened conflict resolution and escalation handling skills\.

## Education

Postgraduate Degree :\- MBA, Human Resources Management/Personnel Administration, General, Maharaja Agrasen Institute Of Technology, Delhi

Diploma in french, French Language and Literature, Hansraj college delhi university

[View the original profile](https://tal.club/meet/preeti-shukla)

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