Headline

MBA (HR) | HR Operations & IT Recruitment | Ex-Tech Mahindra | AI in HR | Talent Acquisition | AWS Gen AI Learner

About

MBA (HR) candidate with corporate experience at Tech Mahindra, where I managed 120+ customer interactions daily in a fast-paced operational environment. Developed strong capabilities in stakeholder coordination, escalation management, and KPI-driven performance. Currently building expertise in HR Operations, IT Recruitment, and HR Analytics. Pursuing certifications in AI in HRM, Talent Acquisition, and AWS Generative AI to understand technology-driven talent strategies. Interested in opportunities in HR Operations, Talent Acquisition, and HR Tech roles within dynamic organizations.

Location

Greater Delhi Area

Work experience

Associate TraineeAssociate – Customer Support (Flipkart Process) Tech Mahindra at Tech Mahindra, Feb 2025 - Jul 2025 · 6 mos, Noida, Uttar Pradesh, India, Managed 120+ customer interactions daily via calls and chat. Maintained KPIs including AHT, CSAT, and SLA adherence. Coordinated with cross-functional teams for issue resolution. Strengthened conflict resolution and escalation handling skills.

Education

Postgraduate Degree :- MBA, Human Resources Management/Personnel Administration, General, Maharaja Agrasen Institute Of Technology, Delhi

Diploma in french, French Language and Literature, Hansraj college delhi university