Headline

Growth & Business Analyst | CRM, Operations & Retention

About

Hi, I’m Preeti, a data-obsessed Business Analyst with 3+ years of experience turning user behavior into actionable insights that drive growth, retention, and better product decisions. From streamlining customer journeys at fintech startups to owning real-time analytics dashboards, I thrive at the intersection of product, data, and operations. Whether it’s reducing churn, building conversion funnels, or solving messy business problems with SQL and dashboards, I love using data to make things work smarter. 🎯 What keeps me motivated: -Digging into user behavior to find patterns -Building scalable ops processes -Collaborating cross-functionally to ship smart, data-informed decisions Let’s connect if you care about building better products, solving complex business puzzles, or just love a good dashboard!

Location

Bengaluru

AI stack

anthropic apis

claude

gemini

lovable

ollama

ChatGPT

Work experience

Senior Growth & Retention at GIVA, May 2025 - Present · 1 yr 6 mos, Bengaluru

Business Analyst at Stable Money, May 2024 - Apr 2025 · 1 yr, Bengaluru, Karnataka, India

Business Analyst at Jar, Jul 2023 - Dec 2023 · 6 mos, Bengaluru, Karnataka, India

Operations at Klub, Feb 2023 - Jun 2023 · 5 mos

Experience Manager at BitClass, Dec 2021 - Jan 2023 · 1 yr 2 mos, Bangalore, > Created Product requirements after analyzing the gaps in the product through customer interviews >Created payments dashboard for teachers to ensure transparency of invoices and quick resolution of queries >Built the community management team to focus on retention of users through engagement events >Worked with Marketing and Partnership teams to drive users and revenue generating 10 lakh+ revenue and generated 20000+ registrations and 1000+ paid users >Maintained refunds of less than 1% on the platform >Was part of the Policy Making team for students and teachers (Terms and Conditions and Refund Policies) >Hands on experience with MoEngage customer engagement platform,

Business Operations Executive at BitClass, Apr 2021 - Dec 2021 · 9 mos, Bengaluru, Karnataka, India, >Launched 50+ courses on platform >Handled end to end user journey ensuring successful course completion >Responsible for retaining paid users through live engagement events >Automated the delivery of course completion certificate to paid users >Recruited campus ambassadors for word of mouth marketing >Organised customer interviews and converted customer feedback into product requirements >Helped in making Bitclass the best app of 2021 on Android playstore

Intern at BitClass, Jan 2021 - Apr 2021 · 4 mos, Bangalore Urban, Karnataka, India

Education

Bachelor of Business Administration - BBA, PeopleTree Education Society