---
title: "Preeti Gupta - Support Engineer in Mumbai | Tal"
description: "Meet Preeti Gupta, Infoscian🧑‍💻 based in Mumbai."
image: "https://tal.club/meet/preeti-22/share-image"
---

# Preeti Gupta on Tal

## Headline

Infoscian🧑‍💻

## Location

Mumbai

## Work experience

Support Engineer at Infosys, Oct 2024 \- Present · 1 yr 10 mos, Provide application and monitoring support for Japan\-based and global users in a 24x7 production environment\. Monitor production applications using Splunk and Dynatrace to ensure availability and performance\. Handle P1–P3 incidents using ServiceNow, ensuring SLA adherence and ITIL compliance\. Perform log and metric analysis to support root cause identification and resolution of recurring issues\. Coordinate with L2/L3 resolver teams and communicate incident status updates to stakeholders\. Provide L1/L2 application and basic database support, including SQL troubleshooting\.

## Education

Bsc, Computer Science, K\. J\. Somaiya Institute of Technology

Bsc, Computer Science, St\.Sebastians Higher Secondary School \- India

[View the original profile](https://tal.club/meet/preeti-22)

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