Preeti Gupta
Infoscian🧑💻
Mumbai
2+ years of work experience
Oct 20241 yr 10 mosPresent
Provide application and monitoring support for Japan-based and global users in a 24x7 production environment. Monitor production applications using Splunk and Dynatrace to ensure availability and performance. Handle P1–P3 incidents using ServiceNow, ensuring SLA adherence and ITIL compliance. Perform log and metric analysis to support root cause identification and resolution of recurring issues. Coordinate with L2/L3 resolver teams and communicate incident status updates to stakeholders. Provide L1/L2 application and basic database support, including SQL troubleshooting.
Education
Bsc, Computer Science
K. J. Somaiya Institute of Technology
20193 yrs2022
Bsc, Computer Science
St.Sebastians Higher Secondary School - India
20193 yrs2022
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