Data Center Operations | TSE II | @ Dell Technologies


Bengaluru, Karnataka, India







Bachelor of Commerce
Karnataka State Open University
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Bengaluru
claude
gemini
perplexity
Devin
Microsoft Copilot
Technical Support Engineer at Dell Technologies, Oct 2021 - Present · 5 yrs, Performed in-depth log analysis (TSR, SEL, dump logs) for real-time threat identification and incident triage. Remediated BIOS/firmware vulnerabilities in PowerEdge servers; collaborated with firmware teams to close CVEs. Managed Severity 1 IT incidents, performed RCA, and drove SLAs through SFDC Lightning. Supported hardened deployments across multi-OS environments, ensuring compliance with security baselines. Authored ISO/NIST-aligned security playbooks and KB articles to streamline incident response. Mentored junior engineers in secure configurations, threat hunting, and infrastructure diagnostics.
TSE II IT Infrastructure at Dell Technologies, Sep 2017 - Present · 9 yrs 1 mo, Bengaluru, Karnataka, India
Information Technology Analyst at Dell Technologies, Sep 2017 - Sep 2021 · 4 yrs 1 mo, Implemented identity governance policies across AD environments; led secure migrations. Built dashboards in ServiceNow to visualize SLA compliance, incident trends, and audit scores. Managed endpoint/network security incidents, performing root cause analysis using various event logs. Enabled secure app deployments with minimal risk through coordinated change reviews.
System Administrator at Narayana Hrudayalaya Ltd, Dec 2013 - Mar 2017 · 3 yrs 4 mos, Led MPLS network migration and multi-vendor firmware upgrades to enhance infrastructure resiliency. Managed ITSM processes and incident resolution aligned to ITIL, improving service efficiency. Supported enterprise-grade server deployments (IBM, HP, Dell) across multi-site healthcare facilities. Administered patch management, firewall configuration, and disaster recovery strategies. Coordinated with ISPs and vendors for secure and efficient network expansions.
Bachelor of Commerce, Karnataka State Open University