Headline

AI-First Product Leader | Business & P&L Owner ($10M+ ARR) | Platforms & Operations | SaaS & ConsumerTech (Health, Insurance) | Global Scale

About

AI-First Product and Business leader with 13+ years building and scaling SaaS and consumer platforms, spanning product strategy, execution, and P&L. At IHX (A Perfios Company), leading product management, AI/engineering teams, operations, and GTM to build AI platforms from inception to scale, scaled to $10M+ ARR. Proven leadership scaling global SaaS platforms (Cialfo, 50+ countries) and large-scale consumer platforms (Jio, Tata 1mg) to millions of users. Focused on building platform-led, commercially scalable businesses.

Location

Bengaluru

AI stack

anthropic apis

claude code

claude

codex

gemini

github copilot

Work experience

Vice President of Product Management at IHX - A Perfios Company, Jul 2024 - Present · 2 yrs 2 mos, - Scaled an AI-first SaaS platform to $10M+ ARR, building monetisable digitisation, adjudication, and fraud workflows across multiple markets - Partnered with the CEO and Board on platform, AI, and M&A strategy, contributing to IHX’s acquisition by Perfios and leading post-acquisition platform synergies

Sr. Director, Products at IHX - A Perfios Company, Mar 2022 - Jul 2024 · 2 yrs 5 mos, - Designed and scaled a healthcare exchange platform connecting 25,000+ hospitals and 30+ insurers, now powering ~40% of India’s cashless health claims - Built AI platforms from 0→scale, directly managing product managers, data scientists, and engineers, delivering 95%+ automation accuracy and ~70% improvement in turnaround time

Head of Product at Cialfo, Dec 2020 - Mar 2022 · 1 yr 4 mos, Singapore, Led global product strategy and execution for an AI-powered SaaS platform serving students, counsellors, and universities worldwide. - Built and scaled a global SaaS platform across 50+ countries, leading a 20+ member product organisation across US, APAC, and EMEA - Drove product strategy and platform unification contributing to 200%+ revenue growth and a successful $60M Series B - Increased adoption by 150% through ML-driven recommendations, workflow automation, and platform consolidation

Product Management at Jio, Apr 2018 - Dec 2020 · 2 yrs 9 mos, Mumbai, Maharashtra, India, Owned product direction for AI + IoT consumer platforms within one of the world’s largest digital ecosystems. - Built and scaled an AI-powered consumer health platform integrated with wearables and connected devices, operating at hundreds of millions of users within Jio’s ecosystem. - Delivered ML-based personalization and predictive health insights, driving ~50% increase in user engagement and improved retention across millions of users

Product, Customer Experience and Category Management at Tata 1mg, Nov 2014 - Sep 2017 · 2 yrs 11 mos, Gurgaon, Haryana, India, Part of the early leadership team that helped set the foundation for Tata 1mg to scale India’s leading digital health platform. - Built foundational CX, support automation, and platform systems, enabling scale to 25M+ users and nationwide reach - Launched an AI-assisted self-help support model reducing inbound calls by 42% and improving NPS from 32 → 53 - Led creation of the 1mgAyush vertical, driving 30× GMV growth in 6 months and establishing repeatable category-expansion playbook

Consultant at Cubastion Consulting Pvt. Ltd., Jun 2012 - Nov 2014 · 2 yrs 6 mos, Gurugram, Haryana, India, - Delivered 5+ digital transformation programs for large enterprises. - Led end-to-end automation and workflow digitisation initiatives across automotive, telecom, and manufacturing clients, generating multi-million-dollar efficiency gains

Education

Bachelor's of Technology, Indian Institute of Technology, Delhi