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Praveen Hegde

Associate IT consultant @ITCI | Ex-Capgemini

Bengaluru

4+ years of work experience

ITC Infotech
Jul 202510 mosPresent

Bengaluru

Supporting IT infrastructure services for a leading EU-based hospitality business. Designing and implementing processes to streamline business operations. Hands-on experience with Azure tools for application deployment and environment management. Managing end-user applications and ensuring smooth deployment across the organization. Responsible for end-user access management, including account creation and permission handling. Responsible for procurement of hardware devices.Asset management. Skilled in Active Directory (AD) and Azure AD for identity, security, and access control.
Capgemini
Oct 202410 mosJul 2025

Hybrid

working during the EST time zone, managing emails, tickets and inbound contacts.Giving training to new folks. checking with multiple stakeholders and providing process improvement ideas and analysing repeated contacts finding permanent solutions.
Capgemini
Nov 20222 yrsOct 2024

On-site

Working as s software support analyst for a US client. Understanding the problem statement and providing the correct resolution to the clients. Working closely with end users to identify any major issues that may impact the business,that can be identified and resolved at the root. Experience in service now incident management, KB documentation, information gathering for any new application.

Education

Jain (Deemed-to-be University)

Master of Computer Applications - MCA, Cybersecurity

Jain (Deemed-to-be University)

20242 yrs2026
Karnataka University, Dharwad

Bachelor's degree, Computer Science

Karnataka University, Dharwad

20193 yrs2022

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Headline

Associate IT consultant @ITCI | Ex-Capgemini

About

simple and enthusiastic student exited about the life and the learning.

Location

Bengaluru

Work experience

Associate IT consultant at ITC Infotech, Jul 2025 - Present · 10 mos, Bengaluru, Supporting IT infrastructure services for a leading EU-based hospitality business. Designing and implementing processes to streamline business operations. Hands-on experience with Azure tools for application deployment and environment management. Managing end-user applications and ensuring smooth deployment across the organization. Responsible for end-user access management, including account creation and permission handling. Responsible for procurement of hardware devices.Asset management. Skilled in Active Directory (AD) and Azure AD for identity, security, and access control.

Analyst at Capgemini, Oct 2024 - Jul 2025 · 10 mos, Hybrid, working during the EST time zone, managing emails, tickets and inbound contacts.Giving training to new folks. checking with multiple stakeholders and providing process improvement ideas and analysing repeated contacts finding permanent solutions.

Software Associate at Capgemini, Nov 2022 - Oct 2024 · 2 yrs, On-site, Working as s software support analyst for a US client. Understanding the problem statement and providing the correct resolution to the clients. Working closely with end users to identify any major issues that may impact the business,that can be identified and resolved at the root. Experience in service now incident management, KB documentation, information gathering for any new application.

Education

Master of Computer Applications - MCA, Cybersecurity, Jain (Deemed-to-be University)

Bachelor's degree, Computer Science, Karnataka University, Dharwad

Praveen Hegde - Associate IT consultant in Bengaluru | Tal