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Praveen Gogiker

Customer success

Bengaluru

4+ years of work experience

Almashines Inc.
Jun 20264 mosPresent

Ahmedabad, Gujarat, India

- Manage and support a portfolio of 50+ clients, acting as a primary point of contact for platform-related requirements, queries, and ongoing customer success. - Identify opportunities for platform improvements and strategize the process to enhance usability and overall customer satisfaction. - Handle client onboarding, adoption, and day-to-day platform support to ensure smooth usage and a positive customer experience. - Work on minor UI changes and platform customizations based on client requirements, bridging the gap between customer needs and technical implementation. - Understand client requirements, troubleshoot platform-related issues, and coordinate with internal technical and product teams for effective resolution.
Syngene International Limited
Mar 20233 yrs 4 mosJun 2026

Bengaluru, Karnataka, India

Acted as key facilitator in onboarding Clients ensuring seamless and positive partner experience. ● Maintained strong Client relationships and supported timely issue resolution to ensure seamless operations. ● Developed reports and dashboards by analyzing Client performance using Advanced Excel formulas. ● Collaborated cross-functionally to resolve operational issues, improving stakeholder satisfaction and reducing process delays.
Simplilearn
Nov 20226 mosApr 2023

Bengaluru, Karnataka, India

• Led onboarding and training initiatives for enterprise learners, ensuring effective adoption of learning solutions. • Provided dedicated account support, resolving client issues through Salesforce to enhance customer satisfaction. • Collaborated with cross-functional teams to track success metrics and deliver actionable insights to leadership.
Clear
Apr 20227 mosOct 2022

Bengaluru, Karnataka, India

Worked with Strategic partnerships team for ClearTax ITR, GST & marketplace services * Integrations with Payrolls through APIs to simplify the user journey for customers. * Managing the campaigns with all the associated corporates to escalate business growth and to provide a better user experience to customers. * Marketing and brand-building by partnering with HR/Finance Heads of 100+ B2B organizations, delivering smooth and robust utility for ITR filing and tax awareness.

Praveen’s AI Stack

claude code
claude code
deepseek
deepseek
gemini
gemini
ChatGPT
ChatGPT

Education

Coding Ninjas

Data analytics

Coding Ninjas

20231 yr2024
Dayananda Sagar College of Engineering, BANGALORE

Bachelor's Degree, Business Administration and Management, General

Dayananda Sagar College of Engineering, BANGALORE

20193 yrs2022

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Headline

Customer success

About

Strategic Partnerships & Data Analyst with experience in distribution partner management, onboarding, and account enablement across tech-driven platforms. Skilled in building and managing client relationships, delivering sales enablement resources, and driving adoption of enterprise solutions. Strong track record in improving partner experience, operational efficiency, and KPI performance.

Location

Bengaluru

AI stack

claude code

deepseek

gemini

ChatGPT

Work experience

Customer Success Manager at Almashines Inc., Jun 2026 - Present · 4 mos, Ahmedabad, Gujarat, India, - Manage and support a portfolio of 50+ clients, acting as a primary point of contact for platform-related requirements, queries, and ongoing customer success. - Identify opportunities for platform improvements and strategize the process to enhance usability and overall customer satisfaction. - Handle client onboarding, adoption, and day-to-day platform support to ensure smooth usage and a positive customer experience. - Work on minor UI changes and platform customizations based on client requirements, bridging the gap between customer needs and technical implementation. - Understand client requirements, troubleshoot platform-related issues, and coordinate with internal technical and product teams for effective resolution.

Client Operations Executive at Syngene International Limited, Mar 2023 - Jun 2026 · 3 yrs 4 mos, Bengaluru, Karnataka, India, Acted as key facilitator in onboarding Clients ensuring seamless and positive partner experience. ● Maintained strong Client relationships and supported timely issue resolution to ensure seamless operations. ● Developed reports and dashboards by analyzing Client performance using Advanced Excel formulas. ● Collaborated cross-functionally to resolve operational issues, improving stakeholder satisfaction and reducing process delays.

Customer Success Manager at Simplilearn, Nov 2022 - Apr 2023 · 6 mos, Bengaluru, Karnataka, India, • Led onboarding and training initiatives for enterprise learners, ensuring effective adoption of learning solutions. • Provided dedicated account support, resolving client issues through Salesforce to enhance customer satisfaction. • Collaborated with cross-functional teams to track success metrics and deliver actionable insights to leadership.

Strategic Partnerships at Clear, Apr 2022 - Oct 2022 · 7 mos, Bengaluru, Karnataka, India, Worked with Strategic partnerships team for ClearTax ITR, GST & marketplace services * Integrations with Payrolls through APIs to simplify the user journey for customers. * Managing the campaigns with all the associated corporates to escalate business growth and to provide a better user experience to customers. * Marketing and brand-building by partnering with HR/Finance Heads of 100+ B2B organizations, delivering smooth and robust utility for ITR filing and tax awareness.

Education

Data analytics, Coding Ninjas

Bachelor's Degree, Business Administration and Management, General, Dayananda Sagar College of Engineering, BANGALORE

Praveen Gogiker - Customer Success Manager in Bengaluru | Tal