---
title: "Praveen Kumar - WFM & Real-Time Analyst in Hamirpur | Tal"
description: "Meet Praveen Kumar, Sr.WFM & Real-Time Analyst | MIS Reporting | Call Center Analytics | Staffing & Forecasting |Using Cisco,NICE IEX and Varint| US Payroll Reports |US Health Care Process|Scheduling Analyst|Banking Domain Experience| based in Hamirpur."
image: "https://tal.club/meet/praveen-10/share-image"
---

# Praveen Kumar on Tal

## Headline

Sr\.WFM & Real\-Time Analyst \| MIS Reporting \| Call Center Analytics \| Staffing & Forecasting \|Using Cisco,NICE IEX and Varint\| US Payroll Reports \|US Health Care Process\|Scheduling Analyst\|Banking Domain Experience\|

## About

Advantmed India LLP leverages my expertise as a Workforce Management Analyst to optimize operational efficiency in BPO/Contact Center environments\. My role includes forecasting call volumes, creating workforce plans, and monitoring real\-time performance to ensure adherence to SLAs and KPIs\. Collaborating with team leaders, I contribute to staffing optimization and effective resource allocation\. With a Bachelor of Arts in Political Science and History from Bundelkhand University, I integrate analytical skills into workforce planning, scheduling, and performance analysis\. My experience includes developing comprehensive reports and dashboards that provide actionable insights\. Motivated by a commitment to data\-driven decision\-making, I enable teams to achieve operational excellence\.

## Location

Hamirpur

## Work experience

WFM & Real\-Time Analyst at Advantmed India LLP, Sep 2025 \- Present · 10 mos, Gandhinagar, Gujarat, India, Results\-driven Workforce Management \(WFM\) Executive with expertise in forecasting, scheduling, Real\-time monitoring, US Payrolls and performance analysis to optimize operational efficiency in BPO/Contact Center environments\. Skilled in creating workforce plans, managing staffing levels, and ensuring adherence to SLAs and KPIs\.

Sr\. WFM & Real\-Time Analyst at Tech Mahindra, Feb 2024 \- Sep 2025 · 1 yr 8 mos, Gandhinagar, Gujarat, India, As an MIS, WFM & Real\-Time Analyst, I am responsible for ensuring efficient workforce planning, accurate data reporting, and real\-time performance monitoring to support operational excellence\. My role involves collecting and analyzing key operational data, forecasting call volumes and staffing requirements, preparing agent schedules, and ensuring real\-time adherence to maintain service levels\. In the MIS function, I develop and maintain comprehensive reports and dashboards that provide insights into performance metrics, productivity, and trends\. I ensure data accuracy, automate recurring reports, and support leadership with actionable insights for decision\-making\. In the WFM function, I contribute to capacity planning, forecast staffing needs, and prepare efficient schedules based on business demands\. I also work closely with team leaders to manage shifts, leaves, and optimize resource allocation\. In the Real\-Time Analysis role, I monitor live operations to ensure agent's\.

Digital Banking Executive at Baroda Global Shared Services Ltd, Nov 2022 \- Feb 2024 · 1 yr 4 mos, Gandhinagar, Gujarat, India

Associate at Firstsource, May 2022 \- Nov 2022 · 7 mos, Gandhinagar, Gujarat, India, CSA

## Education

Bachelor of Arts \- BA, Political Science and History, Bundelkhand University

12th, I am a student and 12th pass\., National inter college Maudha Hamirpur

[View the original profile](https://tal.club/meet/praveen-10)

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