---
title: "Pratiksha Tagde - Product Solution Engineer II - Dev - Mobile App & Payments in Bengaluru | Tal"
description: "Meet Pratiksha Tagde, Product Solution Engineer II @HighLevel | Product – Mobile App & Payments | SaaS | Customer & Technical Solutions | CRM & AI | Technical Escalations | Cross-functional Leadership based in Bengaluru. AI stack includes claude, cursor, and deepseek."
image: "https://tal.club/meet/pratiksha-tagde/share-image"
---

# Pratiksha Tagde on Tal

## Headline

Product Solution Engineer II @HighLevel \| Product – Mobile App & Payments \| SaaS \| Customer & Technical Solutions \| CRM & AI \| Technical Escalations \| Cross\-functional Leadership

## About

Product Solution Engineer II at HighLevel, currently part of the Payments & Mobile Dev\-Product team, working at the intersection of Product, Engineering, and Customer Experience\. With 5\+ years of experience across SaaS, CRM, AI, and mobile applications, Today I'm a Product Solution Engineer II at HighLevel, with expanded Lead PSE / Team Lead responsibilities\. My work combines hands\-on technical customer problem solving with product, operational and people leadership\. I currently lead a team of Product Solution Engineers while continuing to work closely with customers and cross\-functional teams across Payments, Mobile, CRM, AI, integrations and other SaaS products\. Some of the work I'm most proud of includes: • Leading 4 Product Solution Engineers, with responsibility for coaching, KPIs, performance, ownership and operational processes\. • Supporting a portfolio handling approximately 1000\+ customer tickets per month, while improving escalation, backlog and operational visibility\. • Troubleshooting complex SaaS problems involving APIs, databases, UI workflows, integrations and product behavior, and working with Engineering toward resolution\. • Taking a Mobile product gap backed by 100\+ customer upvotes from customer\-demand validation through requirements, PRDs, user stories, prioritization, Design, Engineering, QA/SDET, validation and release\. • Building processes and dashboards that improve technical escalation management, backlog visibility, developer follow\-up and team performance\. • Working across customers, Customer Success, Support, Product, Engineering, QA/SDET, Design and leadership to turn customer problems into technical solutions and product improvements\. Earlier in my career, I worked in SaaS trial experience, business development and operations\. That commercial foundation continues to influence how I approach technology\. I don't just look at whether something works technically, I also think about customer value, business impact, adoption and usability\. Areas I enjoy working in: SaaS • Customer & Technical Solutions • Product Solution Engineering • Product Discovery • Technical Troubleshooting • CRM • AI • APIs • Integrations • Mobile • Payments • Technical Escalations • Customer Experience • Cross\-functional Product Delivery • Team Leadership I'm particularly interested in solving complex problems where technology, customers and business intersect\.

## Location

Bengaluru

## AI stack

claude

cursor

deepseek

gemini

lovable

manus

## Work experience

Product Solution Engineer II \- Dev \- Mobile App & Payments at HighLevel, Mar 2026 \- Present · 8 mos, Texas, United States, • Lead 4 Product Solution Engineer I engineers, with responsibility for 1:1s, expectations, KPIs, performance reviews, coaching, blocker removal and workload/product coverage\. • Continue hands\-on ownership of Payments, building expertise across Payments Core, integrations and Invoices & Estimates\. • Support a technical customer portfolio handling approximately 1000\+ tickets per month across Payments, Ad Manager, Email Builder, Reporting & Dashboards, Social Planner, Forms/Surveys/Quizzes/QR, Listings/Yext, SEO and Mobile\. • Provide technical guidance on high\-impact customer issues, escalations, troubleshooting consistency and cross\-functional investigations\. • Work across Product, Engineering, QA/SDET, Support, Customer Success, Design and leadership to resolve technical problems and surface product gaps\. • Built foundational operating processes for L4 ownership, escalation paths, stale/overdue workflows, product tagging, developer follow\-ups, knowledge transfer and recurring issue analysis\.

Senior support consultant \(CRM & AI\) at HighLevel, Jan 2025 \- Feb 2026 · 1 yr 2 mos, Texas, United States, • Managed advanced CRM & AI technical escalations and served as an SME for complex customer issues requiring deeper investigation\. • Investigated problems across databases, APIs and UI workflows, reproduced customer\-reported issues and performed root\-cause analysis\. • Worked with Engineering/Development teams to provide reproduction steps, technical evidence and clear escalation context\. • Supported L1 teams on complex cases and improved escalation quality through structured troubleshooting and documentation\. • Identified recurring customer problems and worked cross\-functionally to improve product understanding, troubleshooting processes and internal knowledge\.

Trial Experience at HighLevel, Apr 2023 \- Jan 2025 · 1 yr 10 mos, • Supported prospective SaaS customers through email and live Zoom, combining product education, technical troubleshooting and customer\-specific solutioning\. • Worked against revenue targets and supported trial conversion through consultative product guidance\. • Built broad SaaS product expertise before progressing into technical support and Product Solution Engineering\.

Business Development Consultant at Multi Recruit, Dec 2022 \- Apr 2023 · 5 mos, Bengaluru, Karnataka, India

Business Consultant / Operations & Strategy at Servicecart, Aug 2021 \- Oct 2022 · 1 yr 3 mos

## Education

Master of Business Administration \- MBA, DY Patil University

Bachelor of Business Administration \- BBA, Human Resources Management/Personnel Administration, General, SARVEPALLI RADHAKRISHNAN UNIVERSITY

[View the original profile](https://tal.club/meet/pratiksha-tagde)

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