Headline

Product Solution Engineer II @HighLevel | Product – Mobile App & Payments | SaaS | Customer & Technical Solutions | CRM & AI | Technical Escalations | Cross-functional Leadership

About

Product Solution Engineer II at HighLevel, currently part of the Payments & Mobile Dev-Product team, working at the intersection of Product, Engineering, and Customer Experience. With 5+ years of experience across SaaS, CRM, AI, and mobile applications, Today I'm a Product Solution Engineer II at HighLevel, with expanded Lead PSE / Team Lead responsibilities. My work combines hands-on technical customer problem solving with product, operational and people leadership. I currently lead a team of Product Solution Engineers while continuing to work closely with customers and cross-functional teams across Payments, Mobile, CRM, AI, integrations and other SaaS products. Some of the work I'm most proud of includes: • Leading 4 Product Solution Engineers, with responsibility for coaching, KPIs, performance, ownership and operational processes. • Supporting a portfolio handling approximately 1000+ customer tickets per month, while improving escalation, backlog and operational visibility. • Troubleshooting complex SaaS problems involving APIs, databases, UI workflows, integrations and product behavior, and working with Engineering toward resolution. • Taking a Mobile product gap backed by 100+ customer upvotes from customer-demand validation through requirements, PRDs, user stories, prioritization, Design, Engineering, QA/SDET, validation and release. • Building processes and dashboards that improve technical escalation management, backlog visibility, developer follow-up and team performance. • Working across customers, Customer Success, Support, Product, Engineering, QA/SDET, Design and leadership to turn customer problems into technical solutions and product improvements. Earlier in my career, I worked in SaaS trial experience, business development and operations. That commercial foundation continues to influence how I approach technology. I don't just look at whether something works technically, I also think about customer value, business impact, adoption and usability. Areas I enjoy working in: SaaS • Customer & Technical Solutions • Product Solution Engineering • Product Discovery • Technical Troubleshooting • CRM • AI • APIs • Integrations • Mobile • Payments • Technical Escalations • Customer Experience • Cross-functional Product Delivery • Team Leadership I'm particularly interested in solving complex problems where technology, customers and business intersect.

Location

Bengaluru

AI stack

claude

cursor

deepseek

gemini

lovable

manus

Work experience

Product Solution Engineer II - Dev - Mobile App & Payments at HighLevel, Mar 2026 - Present · 8 mos, Texas, United States, • Lead 4 Product Solution Engineer I engineers, with responsibility for 1:1s, expectations, KPIs, performance reviews, coaching, blocker removal and workload/product coverage. • Continue hands-on ownership of Payments, building expertise across Payments Core, integrations and Invoices & Estimates. • Support a technical customer portfolio handling approximately 1000+ tickets per month across Payments, Ad Manager, Email Builder, Reporting & Dashboards, Social Planner, Forms/Surveys/Quizzes/QR, Listings/Yext, SEO and Mobile. • Provide technical guidance on high-impact customer issues, escalations, troubleshooting consistency and cross-functional investigations. • Work across Product, Engineering, QA/SDET, Support, Customer Success, Design and leadership to resolve technical problems and surface product gaps. • Built foundational operating processes for L4 ownership, escalation paths, stale/overdue workflows, product tagging, developer follow-ups, knowledge transfer and recurring issue analysis.

Senior support consultant (CRM & AI) at HighLevel, Jan 2025 - Feb 2026 · 1 yr 2 mos, Texas, United States, • Managed advanced CRM & AI technical escalations and served as an SME for complex customer issues requiring deeper investigation. • Investigated problems across databases, APIs and UI workflows, reproduced customer-reported issues and performed root-cause analysis. • Worked with Engineering/Development teams to provide reproduction steps, technical evidence and clear escalation context. • Supported L1 teams on complex cases and improved escalation quality through structured troubleshooting and documentation. • Identified recurring customer problems and worked cross-functionally to improve product understanding, troubleshooting processes and internal knowledge.

Trial Experience at HighLevel, Apr 2023 - Jan 2025 · 1 yr 10 mos, • Supported prospective SaaS customers through email and live Zoom, combining product education, technical troubleshooting and customer-specific solutioning. • Worked against revenue targets and supported trial conversion through consultative product guidance. • Built broad SaaS product expertise before progressing into technical support and Product Solution Engineering.

Business Development Consultant at Multi Recruit, Dec 2022 - Apr 2023 · 5 mos, Bengaluru, Karnataka, India

Business Consultant / Operations & Strategy at Servicecart, Aug 2021 - Oct 2022 · 1 yr 3 mos

Education

Master of Business Administration - MBA, DY Patil University

Bachelor of Business Administration - BBA, Human Resources Management/Personnel Administration, General, SARVEPALLI RADHAKRISHNAN UNIVERSITY