---
title: "Pratik Agarwal - Head - Operations Strategy (Director) in Bengaluru | Tal"
description: "Meet Pratik Agarwal, Head of Operations Strategy, Swiggy Instamart | Ex-Bain, BCG & HSBC | XLRI & IIT Kanpur based in Bengaluru. AI stack includes claude code, claude, and ChatGPT."
image: "https://tal.club/meet/pratik-agarwal-2/share-image"
---

# Pratik Agarwal on Tal

## Headline

Head of Operations Strategy, Swiggy Instamart \| Ex\-Bain, BCG & HSBC \| XLRI & IIT Kanpur

## About

I am a strategic operations leader with a track record of driving rapid business impact across high\-growth Q\-commerce, top\-tier management consulting, and global banking\. My core strength lies in breaking down highly complex, ambiguous problems into structured, executable strategies that scale\. Driven by a knack for rapid skill acquisition and on\-ground execution, my career trajectory reflects consistent high performance and velocity: Q\-Commerce Leadership \(Swiggy Instamart\): Currently heading the Operations Strategy team, where I oversee product strategy for delivery operations, cost per order, delivery speed, customer experience and operational efficiency for Instamart\. Previously led the zero\-to\-one setup of Snacc's delivery operations from scratch\. Rapid Career Velocity: Promoted from Senior Manager to General Manager within 1 year, and to Director within 2 years\. Spearheaded driver governance and fraud reduction charters early in my Swiggy tenure\. Strategic Planning: Trusted partner to senior executives and CXOs, heavily involved in curating the Annual & Quarterly \- Operating Plans / Business Reviews for the delivery organization\. Management Consulting \(Bain & Company & BCG\): Advised PE, Consumer Healthcare, CPG, and Telecom clients on business strategy and implementation\. Data & Finance Analytics \(HSBC & Axtria\): Developed strategic lending initiatives \(UK/HK portfolios\) and optimized operational data for a Fortune 500 Pharmaceutical client\. Recognitions & Academic Excellence: Awards: 3x Annual Swiggstar Award winner \(highest individual and team recognition\); P&G Emerging Leader\. XLRI Jamshedpur \(MBA\): Institute Rank 2, Gold Medalist \(CGPA: 7\.18/8\)\. IIT Kanpur \(B\.Tech\): Conferred the Batra Gold Medal, General Proficiency Medal, and Academic Excellence Award \(CGPA: 9\.1/10\)\. I thrive in fast\-paced environments where operations meet business strategy\. Let’s connect to discuss operations strategy, Q\-commerce scale, or structured problem\-solving\. Core Expertise: Q\-Commerce & Delivery Operations \| Structured Problem Solving \| Product Strategy \| Operations Strategy \| Zero\-to\-One Scale \| Business Planning \| Fraud Mitigation \| Customer Experience \(CX\) \| Cost Optimization \| Cross\-Functional Leadership

## Location

Bengaluru

## AI stack

claude code

claude

ChatGPT

## Work experience

Head \- Operations Strategy \(Director\) at Instamart, Oct 2024 \- Present · 1 y 11 mo, Bengaluru, Head of Operations Strategy, Swiggy Instamart • Led a 2\-year, multi\-lever delivery cost reduction roadmap → improved UE by ₹4\.5; ₹215Cr\+ annualized savings • Redesigned rider assignment, app delivery flows and demand throttling levers → \~10 mins delivery speed • Scaled 3PL delivery from <1% to 7\.5% orders in 2 months by integrating 10\+ partners via customized tech • Co\-created and launched AI\-led Return Quality Check process → reduced annual return fraud by ₹5Cr\+ • Orchestrated ops playbook for 1st Q\-com mega sale \(Quick India Movement\), enabling 2x daily orders • Designed selective cross\-utilization of Food riders for Instamart → 5% higher operational efficiency • 0 → 1 \- Ideated and launched an innovative operating model to safely deliver LPG cylinders in < 15 mins • Leading a team of 25\+ members responsible for delivery speed, cost per delivery and driver experience • Fast\-tracked to GM & Director in 3 years; 10X Manager Award – top 2\.5% managers at Swiggy Instamart Head of Delivery Operations & Operations Strategy, Snacc \[dual responsibility, Jan'25 \- Feb '26\] • Built delivery operations from 0 → 1 for Swiggy’s quick\-food offering, ‘Snacc’, across 5 cities \(50 kitchens\) • Hired and led 20\+ operations personnel; established rider acquisition, ops processes & product strategy • Engineered and executed a business critical cost optimization blueprint → increased UE by ₹23/order in 6 months • Partnered with product & kitchen operations to achieve delivery speed of < 14 mins – applauded by CEO

General Manager \- Operations Strategy at Swiggy, Oct 2022 \- Sep 2024 · 2 yrs, Bengaluru · Hybrid, Head \- Driver Fraud & Delivery Experience, Swiggy Food & Instamart • Launched reverse logistics of cancelled IM, Food orders → ₹150Cr\+ annual savings via re\-inventorization • Developed blueprint for COD\-led rider cash\-loss reduction → cut cash collection loss by ₹60Cr\+ annually • Built product & governance roadmap that reduced fleet impersonation by 75% → ₹20Cr\+ annual savings • Enhanced 150\+ fraud rules to minimize false positives → reduced governance action by 50% in 6 months • Centralized rider merchandize distribution → lowered stock\-outs, incorrect items \(size, type\) by 30% • Winner of the Annual Swiggstar Award \- Swiggy’s highest employee award: Individual \(1x\) and Team \(2x\)

Senior Manager \- Planning & Performance at Swiggy, Sep 2021 \- Sep 2022 · 1 yr 1 mo, Bengaluru · Hybrid, Chief of Staff to the Head of Operations • Spearheaded annual operating plans and monthly business reviews in partnership with multiple CXOs • Led E2E cross\-functional ops planning for NYE’22, supported 1\.5x order volume across Food & Instamart • Increased rider retention by 3pp – redesigned payouts on net earnings/km, launched tiering & 2W loans • Created rider app flow and financial model to scale EV fleet → enabled scale to 10k\+ EV riders in 1 year

Senior Associate Consultant at Bain & Company, Jun 2019 \- Aug 2021 · 2 yrs 3 mos, Gurugram, Growth & profitability improvement strategy for a leading Indian condom brand • Expanded product distribution across 9 priority states → 8% sales uplift; onboarded 10k\+ new outlets • Deployed a tiered retailer incentive across 12k\+ stores → ₹24Cr\+ estimated annual revenue increase • Architected the launch of 15\+ new premium SKUs, sizing a path to win 25% market share by FY24 • Identified levers to reduce packaging costs of 2 pcs SKUs by \~35% → annualized cost savings of ₹3\.5Cr\+ Rx to OTC transformation strategy for a top 10 pharmaceutical company in India • Defined a growth roadmap for client’s skincare brand, assessing opportunity & risks of an OTC transition • Built 5\-year business strategy across Product, GTM & Org Design → ₹100Cr revenue upside at 30% CAGR Growth strategy & pandemic response plan for a leading Indian cigarette manufacturer • Developed pricing model for 50\+ SKUs in response to tax hikes → ₹490Cr increase in FY21 gross margin • Launched low\-cost pilots to boost outlet appeal & brand visibility across 5 markets → 5\-15% sales upside • Identified key near\- & mid\-term strategic priorities for S&D function to mitigate Covid\-19 impact on sales • Built a tool for dynamic allocation of marketing spends to maximize ROI amid high market uncertainty

Summer Associate at The Boston Consulting Group \(BCG\), Apr 2018 \- May 2018 · 2 mos, New Delhi Area, India, Accelerated revenue growth by increasing secondary sales for a leading consumer goods company in India • Streamlined outlet coverage expansion, defined key performance metrics and trained 100\+ ASMs, RSMs • Co\-created an automated & optimized beat\-plan logic for sales officers → deployed across 625 districts • Expanded outlet reach by 20% & corrected distributor allocation for 25% outlets → 30%\+ estimated sales uplift

Analyst \- Business Consulting at HSBC, Mar 2015 \- Jun 2017 · 2 yrs 4 mos, Bengaluru Area, India, Credit Cards Authorization Strategy • Enhanced segmentation model → 42% lift in approval of declined credit card authorizations in the UK • Improved Net Disposable Income computation; built a bespoke SAS model to process 2Bn\+ transactions • Streamlined credit strategy → $1\.5M profit impact, 3\.5 FTE savings via 21% reduction in manual scrutiny • Applauded by Group Chief Risk Officer and received the Team Star Award for implementing this strategy

Analyst \- Business Operations at Axtria, Jul 2014 \- Feb 2015 · 7 mo, Gurgaon

## Education

Master of Business Administration \- MBA, Finance and Marketing, XLRI Jamshedpur

BTech, Materials Science and Engineering, INDIAN INSTITUTE OF TECHNOLOGY KANPUR

[View the original profile](https://tal.club/meet/pratik-agarwal-2)

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