---
title: "Pratibha Rohilla - Quality Analyst in Dehradun | Tal"
description: "Meet Pratibha Rohilla, QA Analyst → Business Analyst | I Help E-commerce Ops Teams Make Better Decisions with Data | Dubai BPO based in Dehradun."
image: "https://tal.club/meet/pratibha-rohilla/share-image"
---

# Pratibha Rohilla on Tal

## Headline

QA Analyst → Business Analyst \| I Help E\-commerce Ops Teams Make Better Decisions with Data \| Dubai BPO

## About

Most quality reports get filed\. Mine get acted on\. I'm a Quality Analyst with 2 years of experience in a Dubai\-based e\-commerce BPO — working at the crossroads of data, quality, and operations\. My role isn't just to monitor performance\. It's to make sure the numbers on a screen translate into real decisions on the floor\. What sets me apart is how I think about reporting\. I don't build dashboards to check a box — I build them so ops leaders actually open them, reference them in meetings, and use them to move fast\. I speak both languages: the language of data and the language of operations\. Over the past few years, I've developed advanced Excel\-based reporting systems — leveraging pivot tables, macros, and dynamic formulas — to surface insights that help operations teams identify gaps, reduce friction, and improve service quality across e\-commerce workflows\. I'm currently growing toward a Business Analyst or Data Analyst role — where I can scale the insight work I already do and apply it to broader strategic decisions\. The foundation is already there\. I'm building the next layer\. If you're looking for someone who turns operational data into clarity — or if you're open to connecting with someone on the QA → BA path — I'd love to be in your network\.

## Location

Dehradun

## Work experience

Quality Analyst at iSON Xperiences \- Smarter Empathic AI, Mar 2024 \- Present · 2 yrs 4 mos, Noida, Engineered end\-to\-end quality audit frameworks across e\-commerce operations, consistently identifying process gaps and translating findings into actionable recommendations that improved team compliance and reduced repeat errors\. Delivered daily non\-sales performance analysis to operations leadership, surfacing real\-time trends and efficiency signals that enabled faster, data\-backed decisions across key business functions\. Developed and presented client\-facing PowerPoint decks translating complex operational data into clear business insights — directly supporting stakeholders in tracking performance and aligning on strategic priorities\. Spearheaded deep\-dive root cause analysis on non\-conversion of operational targets — identifying systemic bottlenecks, quantifying their impact, and presenting structured findings to ops and management to drive corrective action\.

Teacher at Home Tutor, May 2021 \- Oct 2024 · 3 yrs 6 mos, Dehradun, Uttarakhand, India

## Education

Bachelor's degree, Economics, Banasthali Vidyapith

Master's degree, Economics, Dav pg college

[View the original profile](https://tal.club/meet/pratibha-rohilla)

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