Headline

QA Analyst → Business Analyst | I Help E-commerce Ops Teams Make Better Decisions with Data | Dubai BPO

About

Most quality reports get filed. Mine get acted on. I'm a Quality Analyst with 2 years of experience in a Dubai-based e-commerce BPO — working at the crossroads of data, quality, and operations. My role isn't just to monitor performance. It's to make sure the numbers on a screen translate into real decisions on the floor. What sets me apart is how I think about reporting. I don't build dashboards to check a box — I build them so ops leaders actually open them, reference them in meetings, and use them to move fast. I speak both languages: the language of data and the language of operations. Over the past few years, I've developed advanced Excel-based reporting systems — leveraging pivot tables, macros, and dynamic formulas — to surface insights that help operations teams identify gaps, reduce friction, and improve service quality across e-commerce workflows. I'm currently growing toward a Business Analyst or Data Analyst role — where I can scale the insight work I already do and apply it to broader strategic decisions. The foundation is already there. I'm building the next layer. If you're looking for someone who turns operational data into clarity — or if you're open to connecting with someone on the QA → BA path — I'd love to be in your network.

Location

Dehradun

Work experience

Quality Analyst at iSON Xperiences - Smarter Empathic AI, Mar 2024 - Present · 2 yrs 4 mos, Noida, Engineered end-to-end quality audit frameworks across e-commerce operations, consistently identifying process gaps and translating findings into actionable recommendations that improved team compliance and reduced repeat errors. Delivered daily non-sales performance analysis to operations leadership, surfacing real-time trends and efficiency signals that enabled faster, data-backed decisions across key business functions. Developed and presented client-facing PowerPoint decks translating complex operational data into clear business insights — directly supporting stakeholders in tracking performance and aligning on strategic priorities. Spearheaded deep-dive root cause analysis on non-conversion of operational targets — identifying systemic bottlenecks, quantifying their impact, and presenting structured findings to ops and management to drive corrective action.

Teacher at Home Tutor, May 2021 - Oct 2024 · 3 yrs 6 mos, Dehradun, Uttarakhand, India

Education

Bachelor's degree, Economics, Banasthali Vidyapith

Master's degree, Economics, Dav pg college