---
title: "Prathima Balan - General Manager in Bengaluru | Tal"
description: "Meet Prathima Balan, No Broker | Ex-Captain Fresh | Ex-Udaan | NIT Trichy based in Bengaluru. AI stack includes claude."
image: "https://tal.club/meet/prathima-balan/share-image"
---

# Prathima Balan on Tal

## Headline

No Broker \| Ex\-Captain Fresh \| Ex\-Udaan \| NIT Trichy

## Location

Bengaluru

## AI stack

claude

## Work experience

General Manager at NoBroker\.com, Apr 2024 \- Present · 2 yrs 8 mos, Bengaluru, Karnataka, India, Oversee and scale legal services operations by managing a large team and multiple vendors, driving improvements in customer satisfaction through enhanced processes and performance\. Built a high\-performing team that increased service closure rates and upselling, contributing significantly to sales\. Designed digital tools to boost efficiency and reduce manpower needs\.

Program Manager at Revolut, Dec 2023 \- Mar 2024 · 4 mos, Bengaluru, Karnataka, India

Program Manager at Captain Fresh, Oct 2022 \- Oct 2023 · 1 yr 1 mo, Bengaluru, Karnataka, India, Led the design and launch of an automated communication tool to enhance customer ordering, while conducting comprehensive market research to identify growth opportunities\. Implemented data automation and reporting solutions to drive operational efficiency and cost savings\.

Program Manager \- Fresh In\-stock Planning at udaan\.com, May 2022 \- Sep 2022 · 5 mos, Bengaluru, Karnataka, India, Led optimization of the fresh stock planning and forecasting tool, enhancing forecast accuracy to improve next\-day procurement efficiency\.

Program Manager \- Supply Chain \(West Zone\) at udaan\.com, Jan 2022 \- Apr 2022 · 4 mos, Bengaluru, Karnataka, India, Led end\-to\-end process optimization across first\-mile, last\-mile, line\-haul, and transport centers by establishing new workflows\. Designed and implemented a returns minimization process to reduce order reversals to the warehouse\.

Program Lead \- Fwd and Returns Operations at udaan\.com, Sep 2021 \- Dec 2021 · 4 mos, Bengaluru, Karnataka, India, Led end\-to\-end program management of first\-mile logistics for forward and return shipments, driving route optimizations and partner coordination to improve operational performance\. Designed and implemented a location verification model to reduce fake pickups and optimized transport cut\-off processes, effectively minimizing delivery delays\.

Solutions Specialist at Fyle \- Expense Management Software for Enterprises, Jul 2018 \- Oct 2018 · 4 mos, Bengaluru, Karnataka, India, Generated 25 leads by leveraging domain\-specific tools including lead connect and voilanorbert Championed 6 campaigns in India and 2 in Singapore that were aimed at generating potential customers

## Education

Bachelor's degree, Chemical Engineering, National Institute of Technology, Tiruchirappalli

Bachelor of Technology, Chemical Engineering, National Institute of Technology, Tiruchirapalli

[View the original profile](https://tal.club/meet/prathima-balan)

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