Headline

Operations Associate @ Concentrix | Advanced Certification in Data Science and AI

About

With over 5 years of professional experience, I specialize in operational efficiency, customer escalation management, and effective communication. At Concentrix, I am committed to optimizing resource allocation and ensuring seamless service delivery in alignment with the organization's global support standards. My goal is to drive workflow optimization and foster collaboration, contributing to operational excellence and customer satisfaction. At Concentrix, I support Microsoft technical engineers by managing customer case assignments and ensuring strict SLA adherence. By maintaining high operational standards, facilitating client communication, and proactively overseeing callback processes for incident resolution, our team ensures timely and efficient service delivery. My focus remains on enhancing processes and building strong relationships with clients and stakeholders to achieve organizational success.

Location

Bengaluru

Work experience

Operations Associate at Concentrix, Feb 2021 - Present · 5 yrs 6 mos, Bengaluru, Karnataka, India

Head Of Operations at group activo fitness, Jan 2016 - Nov 2019 · 3 yrs 11 mos, Bengaluru, Karnataka, India, Enhanced operational efficiency and productivity by managing time table and instructor scheduling. Kept great clients relationship for the business.

Head of Operations at Groupactivo Fitness, Jan 2016 - Nov 2019 · 3 yrs 11 mos, Oversaw all operational aspects of the fitness company, including group classes, and wellness programs, to ensure seamless day-to-day functioning and a high-quality member experience. Streamlined facility maintenance and monitored staff performance to boost overall efficiency. Provided strong leadership to staff, coached and mentored teams, and built a culture focused on accountability, teamwork, and excellence, while collaborating with stakeholders on strategy and service enhancements.

Customer Service Specialist at Firstsource, Feb 2013 - Oct 2013 · 9 mos, Served as a Customer Service Associate for UK-based insurance company AGL for 8 months, providing front-line support and resolving product or service concerns. Addressed customer queries and efficiently resolved problems to ensure high levels of client satisfaction.

Technician at Bharat Electronics Limited, Aug 2011 - Aug 2012 · 1 yr 1 mo, Served as a Technical Trainee at Bharat Electronics Limited (BEL), Bangalore in the Military Communication (MILCOM) department, working on HF/VHF/UHF transceiver radios. Performed daily checks and basic maintenance on communication equipment while strictly adhering to company safety regulations to prevent accidents.

Education

Advanced Certification in Data Science and Al, Advanced Certification in Data Science and Al, iHUB DivyaSampark at Indian Institute of Technology Roorkee

Diploma of Education, Electronics and communication engineering, M.N.Technical Institute - India